# Elastic Cloud: New user signups to cloud.elastic.co failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-08-11 14:45 UTC · Resolved: 2021-08-11 16:17 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/rkblcjx8t2ns](https://status.elastic.co/incidents/rkblcjx8t2ns)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2021-08-11 16:17 UTC: User signups were impacted from 1340 UTC to 1515 UTC, and are now working as expected. If you were one of the small number of users who ran into errors while signing up during that period, we’re sorry about that! Please try to sign up again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/rkblcjx8t2ns · Markdown: https://rewindex.com/company/elastic-cloud/incidents/rkblcjx8t2ns.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/rkblcjx8t2ns · Generated 2026-10-18T12:21:59.838Z