# Elastic Cloud: Customers unable to log-in

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-27 19:38 UTC · Resolved: 2024-06-27 23:12 UTC · Duration: 3.6 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/rhxz5bt5xc02](https://status.elastic.co/incidents/rhxz5bt5xc02)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2024-06-27 23:12 UTC: We have identified and mitigated the issue. Users are able to login to the platform. Systems have returned to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/rhxz5bt5xc02 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/rhxz5bt5xc02.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/rhxz5bt5xc02 · Generated 2026-10-18T12:22:04.347Z