# Elastic Cloud: Cloud API and user console intermittent failure

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-03-12 13:27 UTC · Resolved: 2021-03-12 15:30 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/qmfpxwz32318](https://status.elastic.co/incidents/qmfpxwz32318)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2021-03-12 15:30 UTC: All services are operational, the incident is resolved. Customers experienced failures accessing their Elastic Cloud user console and Elastic Cloud API between 13:09 UTC and 13:18 UTC. Availability of Elastic Cloud deployments was not impacted. Our engineers are working on a root cause analysis. Our preliminary assessment is that an intermittent issue with our Apache ZooKeeper coordination layer that affected connections from our backend API services was the main contributing factor to this incident.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/qmfpxwz32318 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/qmfpxwz32318.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/qmfpxwz32318 · Generated 2026-10-18T10:33:25.964Z