# Elastic Cloud: Email delays impacting some customers

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-17 12:10 UTC · Resolved: 2025-12-17 12:49 UTC · Duration: 39 min
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/n2mrxd4wzkbj](https://status.elastic.co/incidents/n2mrxd4wzkbj)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2025-12-17 12:49 UTC: Our teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving billing invoices and adding users to organisations.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/n2mrxd4wzkbj · Markdown: https://rewindex.com/company/elastic-cloud/incidents/n2mrxd4wzkbj.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/n2mrxd4wzkbj · Generated 2026-10-18T11:37:30.540Z