# Elastic Cloud: Investigating delayed scheduled snapshots on some deployments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-10-25 22:03 UTC · Resolved: 2018-10-26 04:27 UTC · Duration: 6.4 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/mkdzlq7ltcxp](https://status.elastic.co/incidents/mkdzlq7ltcxp)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2018-10-26 04:27 UTC: We have determined that only a very small number of clusters are affected by this issue, and we're looking at them on a case-by-case basis. If your cluster reports that snapshots are out-of-date, please raise a support request and we will look into it. In tandem, we are working on a fix that will be pushed to production ASAP.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/mkdzlq7ltcxp · Markdown: https://rewindex.com/company/elastic-cloud/incidents/mkdzlq7ltcxp.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/mkdzlq7ltcxp · Generated 2026-10-18T10:38:56.169Z