# Elastic Cloud: Degraded Performance: Cloud Provisioning Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-23 14:04 UTC · Resolved: 2026-09-23 16:03 UTC · Duration: 2.0 h
- Updates: 2
- [Vendor status page: https://stspg.io/55k4nwc1pqw7](https://stspg.io/55k4nwc1pqw7)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported major provisioning delays affecting new deployments, scaling, and maintenance-related instance relocations due to an external container image provider’s slowness; existing running deployments were unaffected. It started at 2026-09-23 14:04 UTC and resolved at 2026-09-23 16:03 UTC, lasting 1 h 58 min. Customers could retry failed plan changes as mitigation. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-23 14:04 UTC: We are currently experiencing delays in provisioning new cloud resources due to slowness with an external container image provider. This may result in delays when creating new deployments, scaling existing ones, or relocating instances affected by infrastructure maintenance. As mitigation, you can try re-running failed plan changes. Existing running deployments are not impacted. Our team is actively monitoring the situation and working to mitigate the issue. We will provide an update in the next 12 hours.
- **resolved** 2026-09-23 16:03 UTC: This issue has been resolved.

## Rewindex changes for this incident

- 2026-09-23 14:04 UTC: [Major incident: Degraded Performance: Cloud Provisioning Delays](https://rewindex.com/change/i9c0aea83d7aa90.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/kmq4mltg7q61 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/kmq4mltg7q61.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/kmq4mltg7q61 · Generated 2026-10-18T12:22:30.685Z