# Elastic Cloud: ECH Customers using LLM chat inference through Elastic Inference Service may be under-billed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-09 19:22 UTC · Resolved: 2025-07-11 22:04 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/kdkrfwl4ym6q](https://status.elastic.co/incidents/kdkrfwl4ym6q)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2025-07-11 22:04 UTC: The billing process for LLM chat inference has been fixed. ECH customers should now see their inference usage reported normally under their organization's billing page.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/kdkrfwl4ym6q · Markdown: https://rewindex.com/company/elastic-cloud/incidents/kdkrfwl4ym6q.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/kdkrfwl4ym6q · Generated 2026-10-18T11:27:04.311Z