# Elastic Cloud: Delayed Metrics in Cloud Console - GCP us-east4

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-12 23:21 UTC · Resolved: 2026-09-13 07:45 UTC · Duration: 8.4 h
- Updates: 4
- [Vendor status page: https://stspg.io/08zq17vq2cb9](https://stspg.io/08zq17vq2cb9)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major metrics ingestion delay affecting the Cloud Console in GCP us-east4 from 2026-09-12 23:21 UTC to 2026-09-13 07:45 UTC, lasting 8 h 24 min. The vendor fixed the cause and processed all queued data; metrics were showing in real time at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-12 23:21 UTC: We are investigating metrics delays in the console.
- **identified** 2026-09-13 00:18 UTC: We've identified and fixed the cause of the metrics delay. The queue is being processed and delayed metrics will be viewable when complete.
- **monitoring** 2026-09-13 02:55 UTC: Metrics queues are being processed and delayed data is starting to show again. We'll monitor to be sure everything catches up as expected.
- **resolved** 2026-09-13 07:45 UTC: The metrics ingestion delay in GCP us-east4 has been fully resolved. All queued data has been processed and metrics are now showing in the console in real time.

## Rewindex changes for this incident

- 2026-09-12 23:21 UTC: [Major incident: Delayed Metrics in Cloud Console - GCP us-east4](https://rewindex.com/change/ie60dae6a451812.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/h7hkkgyx5c9h · Markdown: https://rewindex.com/company/elastic-cloud/incidents/h7hkkgyx5c9h.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/h7hkkgyx5c9h · Generated 2026-10-18T09:43:34.586Z