# Elastic Cloud: AutoOps monitoring data not ingested for subset of deployments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-21 13:45 UTC · Resolved: 2026-07-21 14:21 UTC · Duration: 35 min
- Updates: 2 · Affected components: AutoOps, Global services - AutoOps
- [Vendor status page: https://stspg.io/3z2bvyhtq1qt](https://stspg.io/3z2bvyhtq1qt)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported major AutoOps degradation: a subset of Elastic Agents could not report metrics across all regions during Jul 18 02:40 UTC–Jul 20 14:00 UTC, leaving monitoring gaps. The issue was corrected and data resumed normally. Posted retroactively, the resolved incident record started 2026-07-21 13:45 UTC, with a computed duration of 35 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-21 13:45 UTC: RESOLVED - Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in their AutoOps monitoring data during this timeframe. Note this incident has already been resolved, and is being posted retroactively.
- **resolved** 2026-07-21 14:21 UTC: This incident was resolved on Jul 20 14:00 UTC, and was posted retroactively.

## Rewindex changes for this incident

- 2026-07-21 13:45 UTC: [Major incident: AutoOps monitoring data not ingested for subset of deployments](https://rewindex.com/change/if66d10d3da67e5.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/cr0lf9nph7xh · Markdown: https://rewindex.com/company/elastic-cloud/incidents/cr0lf9nph7xh.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/cr0lf9nph7xh · Generated 2026-10-18T13:25:49.115Z