# Elastic Cloud: Temporarily unavailability of Serverless Projects Functionality

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-11 08:00 UTC · Resolved: 2026-05-11 11:11 UTC · Duration: 3.2 h
- Updates: 2 · Affected components: AWS - N.Virginia (us-east-1) - Elasticsearch Availability, Elasticsearch Availability
- [Vendor status page: https://stspg.io/k4j5ft45ch8m](https://stspg.io/k4j5ft45ch8m)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major outage affecting multiple Serverless projects, including AWS - N.Virginia (us-east-1) Elasticsearch Availability. Search, Ingest and EIS may have been unavailable from 08:00 UTC to 09:40 UTC on May 11. The incident started at 2026-05-11 08:00 UTC and was resolved at 2026-05-11 11:11 UTC, lasting 3 h 11 min; Elastic stated the root cause was resolved. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-05-11 08:00 UTC: We are aware of issues resulting in temporary unavailability across multiple Serverless projects. From 08:00 UTC to 09:40 UTC on May 11, Search, Ingest and EIS functionality may have been unavailable. The root cause of this issue has been identified and resolved - we are currently monitoring, and expect no further impact.
- **resolved** 2026-05-11 11:11 UTC: We have confirmed no further impact from this incident, and are now considering this issue resolved. Thank you for your patience.

## Rewindex changes for this incident

- 2026-05-11 08:00 UTC: [Major incident: Temporarily unavailability of Serverless Projects Functionality](https://rewindex.com/change/i7a83e675ef5b24.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/ck9d36whxplq · Markdown: https://rewindex.com/company/elastic-cloud/incidents/ck9d36whxplq.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/ck9d36whxplq · Generated 2026-10-18T10:30:52.366Z