# Elastic Cloud: Serverless project creation delayed or failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-13 03:57 UTC · Resolved: 2026-08-13 08:40 UTC · Duration: 4.7 h
- Updates: 4 · Affected components: Elastic Cloud Serverless
- [Vendor status page: https://stspg.io/yzl6213q1h2x](https://stspg.io/yzl6213q1h2x)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major outage delaying or failing Serverless project creation and settings changes through the Cloud UI or API; running projects continued operating normally. It started at 2026-08-13 03:57 UTC and was resolved at 2026-08-13 08:40 UTC, lasting 4 h 42 min. A fix was deployed by 06:04 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-13 03:57 UTC: We are investigating failures with Serverless project creation.
- **investigating** 2026-08-13 05:28 UTC: We're currently investigating an issue affecting Serverless project creation and modifications. You may experience delays or failures when creating new projects or updating existing project settings. What's affected: - Creating new Serverless projects - Modifying project settings in the Cloud UI or over the API What's not affected: - Running Serverless projects continue to operate normally - Existing project workloads are unimpacted We'll provide an update within 2 hours, or sooner if the situation changes.
- **monitoring** 2026-08-13 06:04 UTC: We've identified and resolved the issue affecting Serverless project creation and modifications. Our fix has been deployed, and all services are operating normally. Current status: - Creating and modifying Serverless projects is fully operational - All systems are performing as expected We're continuing to monitor closely for any recurrence.
- **resolved** 2026-08-13 08:40 UTC: We've resolved the issue affecting Serverless project creation and modifications. All systems are now operating normally.

## Rewindex changes for this incident

- 2026-08-13 03:57 UTC: [Major incident: Serverless project creation delayed or failing](https://rewindex.com/change/i1fc696e251ae9f.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/9g96qk8lb64c · Markdown: https://rewindex.com/company/elastic-cloud/incidents/9g96qk8lb64c.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/9g96qk8lb64c · Generated 2026-10-18T11:29:21.880Z