# Elastic Cloud: Problem with warm and cold instances (only in sa-east-1)

> Elastic Cloud status incident “Problem with warm and cold instances (only in sa-east-1)” on 2021-02-15: impact minor (vendor’s label), 2 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elastic-cloud/incidents/8krht894b08l
Last updated: 2021-02-17T14:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-02-15 13:22 UTC · Resolved: 2021-02-17 14:59 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/8krht894b08l](https://status.elastic.co/incidents/8krht894b08l)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2021-02-17 14:59 UTC: We have applied the fix for the UI to stop allowing the warm/cold selection when creating or modifying deployments in the 'sa-east-1' AWS region. There were a small handful of deployments we had to run individual fixes against (7 in total) to correct their backing data in light of the UI change so you may see a recent plan run by us in your activity feed, this is nothing to worry about. This issue is now resolved, however please don't hesitate to reach out to us via our support channels if you have any issues or questions, and we would like to thank you for your patience as we sorted through this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Elastic Cloud, started 2021-02-15 13:22 UTC, resolved after 2 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/elastic-cloud/incidents/8krht894b08l
- Citation: Elastic Cloud, “Problem with warm and cold instances (only in sa-east-1)” (2021-02-15 13:22 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/incidents/8krht894b08l (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Problem with warm and cold instances (only in sa-east-1) (2021-02-15)](https://rewindex.com/company/elastic-cloud/incidents/8krht894b08l)`


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/8krht894b08l · Markdown: https://rewindex.com/company/elastic-cloud/incidents/8krht894b08l.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/8krht894b08l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:02:51.771Z