# Elastic Cloud: Elevated Error Rates and Latency — EU West Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-27 11:49 UTC · Resolved: 2026-04-27 12:40 UTC · Duration: 51 min
- Updates: 4 · Affected components: AWS Paris (eu-west-3) - Elasticsearch connectivity: AWS eu-west-3, AWS Paris (eu-west-3) - Kibana connectivity: AWS eu-west-3, AWS Paris (eu-west-3) - APM connectivity: AWS eu-west-3
- [Vendor status page: https://stspg.io/bgpm0g1wmw1z](https://stspg.io/bgpm0g1wmw1z)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major connectivity degradation affecting some customers’ APM, Elasticsearch and Kibana in AWS Paris (eu-west-3), causing latency and request failures. The incident started at 2026-04-27 11:49 UTC and was resolved at 2026-04-27 12:40 UTC (51 min). Elastic attributed recovery to remediation of an underlying cloud infrastructure provider issue; other regions were unaffected. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-04-27 11:49 UTC: We are currently investigating connectivity issues affecting a subset of customers in our AWS EU West 3 (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
- **identified** 2026-04-27 11:57 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-04-27 12:08 UTC: Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.
- **resolved** 2026-04-27 12:40 UTC: The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.

## Rewindex changes for this incident

- 2026-04-27 11:49 UTC: [Major incident: Elevated Error Rates and Latency — EU West Region](https://rewindex.com/change/i40ed48ef10d21c.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/89bbb67c1mk9 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/89bbb67c1mk9.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/89bbb67c1mk9 · Generated 2026-10-18T11:25:36.036Z