# Elastic Cloud: EIS elevated 5xx error rates for model google-gemini-embedding-001

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-20 06:37 UTC · Resolved: 2026-04-20 10:41 UTC · Duration: 4.1 h
- Updates: 3 · Affected components: Elastic Inference Service, Global services - Elastic Inference Service
- [Vendor status page: https://stspg.io/s3pp2pw4503w](https://stspg.io/s3pp2pw4503w)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major Elastic Inference Service incident affecting .google-gemini-embedding-001, with elevated 5xx errors starting at 2026-04-20 06:37 UTC and lasting 4 h 4 min. Errors came from Google's provider API; the upstream incident was resolved and model access restored at 2026-04-20 10:41 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-20 06:37 UTC: We're seeing elevated 5xx error rates for the Gemini Embedding v1 model in EIS. The following default inference endpoint is affected: - .google-gemini-embedding-001 We're investigating and will update again in 2 hours or if there's a change in status.
- **investigating** 2026-04-20 09:50 UTC: Errors are coming from the provider API (Google). The incident has been escalated to them, and we are still waiting for a response.
- **resolved** 2026-04-20 10:41 UTC: An incident with an upstream service provider has been resolved, and access to the model is now restored.

## Rewindex changes for this incident

- 2026-04-20 06:37 UTC: [Major incident: EIS elevated 5xx error rates for model google-gemini-embedding-001](https://rewindex.com/change/idb1d29eb7f053b.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/4x9fd7f774sz · Markdown: https://rewindex.com/company/elastic-cloud/incidents/4x9fd7f774sz.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/4x9fd7f774sz · Generated 2026-10-18T11:27:38.821Z