# Elastic Cloud: Customers experiencing AWS Marketplace errors on signup

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-01-21 19:45 UTC · Resolved: 2021-01-22 16:43 UTC · Duration: 21 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/29y349hs0slq](https://status.elastic.co/incidents/29y349hs0slq)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2021-01-22 16:43 UTC: We've rolled out the code fix to production and confirmed that the issue is resolved. Impacted customers should try signing up with AWS marketplace again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/29y349hs0slq · Markdown: https://rewindex.com/company/elastic-cloud/incidents/29y349hs0slq.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/29y349hs0slq · Generated 2026-10-18T11:30:18.966Z