# Elastic Cloud: Trial customers are unable to spin up deployments directly from the onboarding page

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-23 22:16 UTC · Resolved: 2025-01-24 00:10 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/12jpzw01p7zw](https://status.elastic.co/incidents/12jpzw01p7zw)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2025-01-24 00:10 UTC: All issues related to this incident have been resolved and trial account deployment generation should now be working as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/12jpzw01p7zw · Markdown: https://rewindex.com/company/elastic-cloud/incidents/12jpzw01p7zw.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/12jpzw01p7zw · Generated 2026-10-18T09:42:54.334Z