# Elastic Cloud: SMS multi-factor authentication is not functioning

> Elastic Cloud status incident “SMS multi-factor authentication is not functioning” on 2020-05-07: impact minor (vendor’s label), 4.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk
Last updated: 2020-05-08T04:12:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-05-07 23:23 UTC · Resolved: 2020-05-08 04:12 UTC · Duration: 4.8 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/11skfc5p9ghk](https://status.elastic.co/incidents/11skfc5p9ghk)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2020-05-08 04:12 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Elastic Cloud, started 2020-05-07 23:23 UTC, resolved after 4.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk
- Citation: Elastic Cloud, “SMS multi-factor authentication is not functioning” (2020-05-07 23:23 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk (CC BY 4.0).
- Markdown link: `[Elastic Cloud: SMS multi-factor authentication is not functioning (2020-05-07)](https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk)`


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk · Markdown: https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/11skfc5p9ghk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:09:32.735Z