# Elastic Cloud in July 2021: incidents, uptime and changes

> Elastic Cloud in July 2021: 8 incidents on its status page (2 major or critical), 99.18% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Elastic Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/elastic-cloud/2021/07
Last updated: 2021-08-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 2
- By vendor impact label: critical 2, minor 4, none 2
- Uptime (vendor-reported): 99.18% free of major/critical incidents, 97.60% free of any incident; outage time 6 h 6 min, incident time 17 h 50 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2021](https://rewindex.com/company/elastic-cloud/2021/06.md) · Next: [August 2021](https://rewindex.com/company/elastic-cloud/2021/08.md) · [All months](https://rewindex.com/company/elastic-cloud/reports.md) · [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Problems with orchestration layer in aws-eu-west-2](https://rewindex.com/company/elastic-cloud/incidents/3zrpyg86jx4h.md) | critical | 2021-07-19 12:34 UTC | 2021-07-19 15:53 UTC | 3.3 h | resolved |
| [Issues accessing the Elastic Cloud user management console](https://rewindex.com/company/elastic-cloud/incidents/c2t90lv9jnd8.md) | critical | 2021-07-19 22:58 UTC | 2021-07-20 01:45 UTC | 2.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Emails from watches, new sign-ups, and password resets delayed](https://rewindex.com/company/elastic-cloud/incidents/s67yjlf376w8.md) | minor | 2021-07-01 16:33 UTC | 2021-07-01 17:31 UTC | 58 min | resolved |
| [Elasticsearch Service - Planned Maintenance](https://rewindex.com/company/elastic-cloud/incidents/6x3qcwct11cg.md) | none | 2021-07-13 17:49 UTC | 2021-07-20 01:59 UTC | 6 d | resolved |
| [Problems with orchestration layer in aws-eu-west-2](https://rewindex.com/company/elastic-cloud/incidents/3zrpyg86jx4h.md) | critical | 2021-07-19 12:34 UTC | 2021-07-19 15:53 UTC | 3.3 h | resolved |
| [Issues accessing the Elastic Cloud user management console](https://rewindex.com/company/elastic-cloud/incidents/c2t90lv9jnd8.md) | critical | 2021-07-19 22:58 UTC | 2021-07-20 01:45 UTC | 2.8 h | resolved |
| [Degraded cluster connectivity in AWS eu-west-2](https://rewindex.com/company/elastic-cloud/incidents/fj7xkw3bb4fj.md) | minor | 2021-07-21 19:38 UTC | 2021-07-21 20:49 UTC | 1.2 h | resolved |
| [Active deployments not visible in the cloud console](https://rewindex.com/company/elastic-cloud/incidents/317chj53k8l8.md) | minor | 2021-07-26 16:50 UTC | 2021-07-26 21:55 UTC | 5.1 h | resolved |
| [Emails from watches were unable to be sent](https://rewindex.com/company/elastic-cloud/incidents/whshsxlty26y.md) | none | 2021-07-28 22:00 UTC | 2021-07-28 22:00 UTC | 0 min | resolved |
| [Intermittent control plane issues in azure southcentralus](https://rewindex.com/company/elastic-cloud/incidents/n7vqgmr1cv6g.md) | minor | 2021-07-30 00:37 UTC | 2021-07-30 05:07 UTC | 4.5 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] GCP User console maintenance](https://rewindex.com/company/elastic-cloud/incidents/1rjwq5q2zf25.md) | maintenance | 2021-07-12 00:03 UTC | 2021-07-12 02:51 UTC | 2.8 h | resolved |
| [\[Scheduled\] User console maintenance GCP Northamerica Northeast1 ( Montreal )](https://rewindex.com/company/elastic-cloud/incidents/37xqzpc4yh4k.md) | maintenance | 2021-07-15 01:58 UTC | 2021-07-15 02:00 UTC | 2 min | resolved |

## Cite this

Elastic Cloud posted 8 status incidents in July 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/elastic-cloud/2021/07
- Citation: Elastic Cloud, “Elastic Cloud in July 2021” (2021-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/2021/07 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Elastic Cloud in July 2021 (2021-07-01)](https://rewindex.com/company/elastic-cloud/2021/07)`


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Canonical: https://rewindex.com/company/elastic-cloud/2021/07 · Markdown: https://rewindex.com/company/elastic-cloud/2021/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:07.186Z