# Elastic Cloud in January 2021: incidents, uptime and changes

> Elastic Cloud in January 2021: 8 incidents on its status page (4 major or critical), 94.90% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Elastic Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/elastic-cloud/2021/01
Last updated: 2021-02-01T00:00:00Z

- Incidents posted: 8 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 1, major 3, minor 4
- Uptime (vendor-reported): 94.90% free of major/critical incidents, 91.74% free of any incident; outage time 37 h 56 min, incident time 2.6 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2020](https://rewindex.com/company/elastic-cloud/2020/12.md) · Next: [February 2021](https://rewindex.com/company/elastic-cloud/2021/02.md) · [All months](https://rewindex.com/company/elastic-cloud/reports.md) · [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Customers experiencing AWS Marketplace errors on signup](https://rewindex.com/company/elastic-cloud/incidents/29y349hs0slq.md) | critical | 2021-01-21 19:45 UTC | 2021-01-22 16:43 UTC | 21 h | resolved |
| [Issues with deployment creation and status in us-east-1](https://rewindex.com/company/elastic-cloud/incidents/j7sn2zh6lg38.md) | major | 2021-01-21 00:07 UTC | 2021-01-21 01:28 UTC | 1.4 h | resolved |
| [Experiencing issues with provisioning new capacity](https://rewindex.com/company/elastic-cloud/incidents/l7g99wvskxmr.md) | major | 2021-01-21 14:49 UTC | 2021-01-21 16:34 UTC | 1.8 h | resolved |
| [Experiencing issues with routing and console access](https://rewindex.com/company/elastic-cloud/incidents/j8d2mr0c6dhm.md) | major | 2021-01-28 18:58 UTC | 2021-01-29 08:50 UTC | 14 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Cloud User Console may be experiencing intermittent slowness](https://rewindex.com/company/elastic-cloud/incidents/nc1p9g5ldtcv.md) | minor | 2021-01-05 18:55 UTC | 2021-01-05 19:54 UTC | 59 min | resolved |
| [Investigating networking issues in GCP us-central1](https://rewindex.com/company/elastic-cloud/incidents/njdk6gk216k5.md) | minor | 2021-01-07 19:14 UTC | 2021-01-08 03:41 UTC | 8.4 h | resolved |
| [Missing disk and memory pressure metrics from console](https://rewindex.com/company/elastic-cloud/incidents/63trr840w2n6.md) | minor | 2021-01-19 11:39 UTC | 2021-01-19 13:00 UTC | 1.4 h | resolved |
| [Issues with deployment creation and status in us-east-1](https://rewindex.com/company/elastic-cloud/incidents/j7sn2zh6lg38.md) | major | 2021-01-21 00:07 UTC | 2021-01-21 01:28 UTC | 1.4 h | resolved |
| [Experiencing issues with provisioning new capacity](https://rewindex.com/company/elastic-cloud/incidents/l7g99wvskxmr.md) | major | 2021-01-21 14:49 UTC | 2021-01-21 16:34 UTC | 1.8 h | resolved |
| [Customers experiencing AWS Marketplace errors on signup](https://rewindex.com/company/elastic-cloud/incidents/29y349hs0slq.md) | critical | 2021-01-21 19:45 UTC | 2021-01-22 16:43 UTC | 21 h | resolved |
| [Marketplace users may have issues changing their deployments](https://rewindex.com/company/elastic-cloud/incidents/4mp18dc2zxhj.md) | minor | 2021-01-25 15:46 UTC | 2021-01-26 04:26 UTC | 13 h | resolved |
| [Experiencing issues with routing and console access](https://rewindex.com/company/elastic-cloud/incidents/j8d2mr0c6dhm.md) | major | 2021-01-28 18:58 UTC | 2021-01-29 08:50 UTC | 14 h | resolved |

## Cite this

Elastic Cloud posted 8 status incidents in January 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/elastic-cloud/2021/01
- Citation: Elastic Cloud, “Elastic Cloud in January 2021” (2021-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/2021/01 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Elastic Cloud in January 2021 (2021-01-01)](https://rewindex.com/company/elastic-cloud/2021/01)`


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Canonical: https://rewindex.com/company/elastic-cloud/2021/01 · Markdown: https://rewindex.com/company/elastic-cloud/2021/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:51:28.351Z