# Elastic Cloud in April 2020: incidents, uptime and changes

> Elastic Cloud in April 2020: 6 incidents on its status page (4 major or critical), 98.48% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Elastic Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/elastic-cloud/2020/04
Last updated: 2020-05-01T00:00:00Z

- Incidents posted: 6 (major/critical: 4) · Maintenance: 1
- By vendor impact label: critical 1, major 3, minor 2
- Uptime (vendor-reported): 98.48% free of major/critical incidents, 98.26% free of any incident; outage time 10 h 55 min, incident time 12 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2020](https://rewindex.com/company/elastic-cloud/2020/03.md) · Next: [May 2020](https://rewindex.com/company/elastic-cloud/2020/05.md) · [All months](https://rewindex.com/company/elastic-cloud/reports.md) · [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Cannot create instances with Azure Japan East (Tokyo) region](https://rewindex.com/company/elastic-cloud/incidents/4c1tqpz8b13l.md) | critical | 2020-04-28 01:38 UTC | 2020-04-28 02:26 UTC | 48 min | resolved |
| [Scheduled snapshots not running on some deployments](https://rewindex.com/company/elastic-cloud/incidents/pj30w3tyd8t4.md) | major | 2020-04-27 16:04 UTC | 2020-04-27 20:40 UTC | 4.6 h | resolved |
| [Management console is unavailable for all users.](https://rewindex.com/company/elastic-cloud/incidents/dzv9lssspmd1.md) | major | 2020-04-30 04:45 UTC | 2020-04-30 05:40 UTC | 55 min | resolved |
| [Delay in visibility of new deployments in cloud console](https://rewindex.com/company/elastic-cloud/incidents/60gw0f6gvp0f.md) | major | 2020-04-30 13:05 UTC | 2020-04-30 17:41 UTC | 4.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delay in visibility of new deployments in cloud console.](https://rewindex.com/company/elastic-cloud/incidents/qfsgb10cwdb2.md) | minor | 2020-04-23 17:03 UTC | 2020-04-23 18:31 UTC | 1.5 h | resolved |
| [Scheduled snapshots not running on some deployments](https://rewindex.com/company/elastic-cloud/incidents/pj30w3tyd8t4.md) | major | 2020-04-27 16:04 UTC | 2020-04-27 20:40 UTC | 4.6 h | resolved |
| [Cannot create instances with Azure Japan East (Tokyo) region](https://rewindex.com/company/elastic-cloud/incidents/4c1tqpz8b13l.md) | critical | 2020-04-28 01:38 UTC | 2020-04-28 02:26 UTC | 48 min | resolved |
| [Management console is unavailable for all users.](https://rewindex.com/company/elastic-cloud/incidents/dzv9lssspmd1.md) | major | 2020-04-30 04:45 UTC | 2020-04-30 05:40 UTC | 55 min | resolved |
| [Potential snapshot data loss in azure](https://rewindex.com/company/elastic-cloud/incidents/dygvsfzxvgjh.md) | minor | 2020-04-30 12:58 UTC | 2020-04-30 14:52 UTC | 1.9 h | resolved |
| [Delay in visibility of new deployments in cloud console](https://rewindex.com/company/elastic-cloud/incidents/60gw0f6gvp0f.md) | major | 2020-04-30 13:05 UTC | 2020-04-30 17:41 UTC | 4.6 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Rebuild eu-west-1 zookeeper server \#2](https://rewindex.com/company/elastic-cloud/incidents/57j0jr37mklp.md) | maintenance | 2020-04-20 02:00 UTC | 2020-04-20 03:00 UTC | 1.0 h | resolved |

## Cite this

Elastic Cloud posted 6 status incidents in April 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/elastic-cloud/2020/04
- Citation: Elastic Cloud, “Elastic Cloud in April 2020” (2020-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/2020/04 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Elastic Cloud in April 2020 (2020-04-01)](https://rewindex.com/company/elastic-cloud/2020/04)`


---
Canonical: https://rewindex.com/company/elastic-cloud/2020/04 · Markdown: https://rewindex.com/company/elastic-cloud/2020/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:04:00.040Z