# Elastic Cloud in January 2020: incidents, uptime and changes

> Elastic Cloud in January 2020: 4 incidents on its status page (2 major or critical), 98.74% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Elastic Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/elastic-cloud/2020/01
Last updated: 2020-02-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 2
- By vendor impact label: major 2, none 2
- Uptime (vendor-reported): 98.74% free of major/critical incidents, 98.74% free of any incident; outage time 9 h 22 min, incident time 9 h 22 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/elastic-cloud/2019/12.md) · Next: [February 2020](https://rewindex.com/company/elastic-cloud/2020/02.md) · [All months](https://rewindex.com/company/elastic-cloud/reports.md) · [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Azure EastUS2 - Issues with snapshots impacting a portion of deployments](https://rewindex.com/company/elastic-cloud/incidents/v7rjxjhsk7h5.md) | major | 2020-01-03 19:05 UTC | 2020-01-04 02:41 UTC | 7.6 h | resolved |
| [Issues with Heroku Single Sign-On (SSO)](https://rewindex.com/company/elastic-cloud/incidents/lh8spfcbw3tz.md) | major | 2020-01-09 11:49 UTC | 2020-01-09 13:35 UTC | 1.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Azure EastUS2 - Issues with snapshots impacting a portion of deployments](https://rewindex.com/company/elastic-cloud/incidents/v7rjxjhsk7h5.md) | major | 2020-01-03 19:05 UTC | 2020-01-04 02:41 UTC | 7.6 h | resolved |
| [Issues with Heroku Single Sign-On (SSO)](https://rewindex.com/company/elastic-cloud/incidents/lh8spfcbw3tz.md) | major | 2020-01-09 11:49 UTC | 2020-01-09 13:35 UTC | 1.8 h | resolved |
| [Issues searching for deployments in AWS Frankfurt region](https://rewindex.com/company/elastic-cloud/incidents/8lwnyy9hgh71.md) | none | 2020-01-24 12:02 UTC | 2020-01-24 14:02 UTC | 2.0 h | resolved |
| [New Users Unable to Sign Up](https://rewindex.com/company/elastic-cloud/incidents/5v177j9yyt30.md) | none | 2020-01-27 15:48 UTC | 2020-01-30 18:08 UTC | 3 d | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Zookeeper Mitigation Maintenance -- AWS Oregon (us-west-2)](https://rewindex.com/company/elastic-cloud/incidents/62st14nxd7zx.md) | maintenance | 2020-01-23 11:00 UTC | 2020-01-23 13:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] User Console Maintenance](https://rewindex.com/company/elastic-cloud/incidents/8rr6ywb6c8bj.md) | maintenance | 2020-01-26 04:00 UTC | 2020-01-26 05:14 UTC | 1.2 h | resolved |

## Cite this

Elastic Cloud posted 4 status incidents in January 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/elastic-cloud/2020/01
- Citation: Elastic Cloud, “Elastic Cloud in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/2020/01 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Elastic Cloud in January 2020 (2020-01-01)](https://rewindex.com/company/elastic-cloud/2020/01)`


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Canonical: https://rewindex.com/company/elastic-cloud/2020/01 · Markdown: https://rewindex.com/company/elastic-cloud/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:30.103Z