# Elastic Cloud in December 2019: incidents, uptime and changes

> Elastic Cloud in December 2019: 6 incidents on its status page (5 major or critical), 94.05% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Elastic Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/elastic-cloud/2019/12
Last updated: 2020-01-01T00:00:00Z

- Incidents posted: 6 (major/critical: 5) · Maintenance: 0
- By vendor impact label: major 5, minor 1
- Uptime (vendor-reported): 94.05% free of major/critical incidents, 73.51% free of any incident; outage time 44 h 13 min, incident time 8.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2019](https://rewindex.com/company/elastic-cloud/2019/11.md) · Next: [January 2020](https://rewindex.com/company/elastic-cloud/2020/01.md) · [All months](https://rewindex.com/company/elastic-cloud/reports.md) · [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Azure - potential issues with plan changes and creation of new deployments](https://rewindex.com/company/elastic-cloud/incidents/6lkxry3c6s9t.md) | major | 2019-12-11 13:44 UTC | 2019-12-12 07:07 UTC | 17 h | resolved |
| [Issues listing deployments in the Cloud UI](https://rewindex.com/company/elastic-cloud/incidents/xhrys7m322lp.md) | major | 2019-12-12 10:19 UTC | 2019-12-12 19:21 UTC | 9.0 h | resolved |
| [Slowness in cloud management console AWS eu-central-1](https://rewindex.com/company/elastic-cloud/incidents/x7kdchtmfdvv.md) | major | 2019-12-19 06:05 UTC | 2019-12-19 11:46 UTC | 5.7 h | resolved |
| [Some emails sent to customers may contain inaccessible links](https://rewindex.com/company/elastic-cloud/incidents/5vsw8x35585w.md) | major | 2019-12-20 10:26 UTC | 2019-12-20 22:33 UTC | 12 h | resolved |
| [Issues with Heroku Single Sign-On (SSO)](https://rewindex.com/company/elastic-cloud/incidents/5ncf8pl9gv79.md) | major | 2019-12-20 13:47 UTC | 2019-12-20 19:11 UTC | 5.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to upgrade previously externally monitored clusters to 7.5](https://rewindex.com/company/elastic-cloud/incidents/kmqks3mfrldm.md) | minor | 2019-12-05 04:55 UTC | 2019-12-12 07:08 UTC | 7 d | resolved |
| [Azure - potential issues with plan changes and creation of new deployments](https://rewindex.com/company/elastic-cloud/incidents/6lkxry3c6s9t.md) | major | 2019-12-11 13:44 UTC | 2019-12-12 07:07 UTC | 17 h | resolved |
| [Issues listing deployments in the Cloud UI](https://rewindex.com/company/elastic-cloud/incidents/xhrys7m322lp.md) | major | 2019-12-12 10:19 UTC | 2019-12-12 19:21 UTC | 9.0 h | resolved |
| [Slowness in cloud management console AWS eu-central-1](https://rewindex.com/company/elastic-cloud/incidents/x7kdchtmfdvv.md) | major | 2019-12-19 06:05 UTC | 2019-12-19 11:46 UTC | 5.7 h | resolved |
| [Some emails sent to customers may contain inaccessible links](https://rewindex.com/company/elastic-cloud/incidents/5vsw8x35585w.md) | major | 2019-12-20 10:26 UTC | 2019-12-20 22:33 UTC | 12 h | resolved |
| [Issues with Heroku Single Sign-On (SSO)](https://rewindex.com/company/elastic-cloud/incidents/5ncf8pl9gv79.md) | major | 2019-12-20 13:47 UTC | 2019-12-20 19:11 UTC | 5.4 h | resolved |

## Cite this

Elastic Cloud posted 6 status incidents in December 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/elastic-cloud/2019/12
- Citation: Elastic Cloud, “Elastic Cloud in December 2019” (2019-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/2019/12 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Elastic Cloud in December 2019 (2019-12-01)](https://rewindex.com/company/elastic-cloud/2019/12)`


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Canonical: https://rewindex.com/company/elastic-cloud/2019/12 · Markdown: https://rewindex.com/company/elastic-cloud/2019/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:57:47.789Z