# Dynatrace: Support Portal Access Disruption

> Dynatrace status incident “Support Portal Access Disruption” on 2026-11-13: impact critical (vendor’s label), 2.0 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dynatrace/incidents/6af783192de8e70443a0607b
Last updated: 2026-11-13T23:43:36Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-11-13 21:37 UTC · Resolved: 2026-11-13 23:35 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: Dynatrace ecosystem services
- [Vendor status page: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6af783192de8e70443a0607b](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6af783192de8e70443a0607b)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)

## Timeline of updates

- **investigating** 2026-11-13 21:37 UTC: We are investigating an issue affecting access to the Dynatrace Support Portal, including education and community resources, for a limited number of customers. Affected users may be unable to sign in. Customers who need help can call Dynatrace Support at 1-844-900-DYNA (3962) We will provide our next update within two hours, or sooner as meaningful progress is made.
- **resolved** 2026-11-13 23:35 UTC: Following investigation, we confirmed that the portal remained available and operating normally. We have not identified any service impact, and this incident is now resolved. If you are experiencing issues logging in to our Support Portal, Dynatrace University or Dynatrace Community please contact our Support team at 1-844-900-DYNA (3962)

## Rewindex changes for this incident

- 2026-11-13 21:37 UTC: [Critical incident: Support Portal Access Disruption](https://rewindex.com/change/i2b83ba78088de8.md)
- 2026-11-13 23:43 UTC: [Incident updated: Support Portal Access Disruption](https://rewindex.com/change/r4961337a58a766.md)

## Cite this

Status incident (vendor impact label: critical) posted by Dynatrace, started 2026-11-13 21:37 UTC, resolved after 2.0 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/dynatrace/incidents/6af783192de8e70443a0607b
- Citation: Dynatrace, “Support Portal Access Disruption” (2026-11-13 21:37 UTC). Archived by Rewindex: https://rewindex.com/company/dynatrace/incidents/6af783192de8e70443a0607b (CC BY 4.0).
- Markdown link: `[Dynatrace: Support Portal Access Disruption (2026-11-13)](https://rewindex.com/company/dynatrace/incidents/6af783192de8e70443a0607b)`


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Canonical: https://rewindex.com/company/dynatrace/incidents/6af783192de8e70443a0607b · Markdown: https://rewindex.com/company/dynatrace/incidents/6af783192de8e70443a0607b.md · JSON: https://rewindex.com/api/v1/companies/dynatrace/incidents/6af783192de8e70443a0607b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:20:16.855Z