# Dynatrace: Gen3 apps and queries impacted for environments in US-East-1

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-09 17:42 UTC · Resolved: 2026-10-12 14:26 UTC · Duration: 3 d
- Updates: 7 · Affected components: Dynatrace Product
- [Vendor status page: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ac9278ed492610581e1c874](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ac9278ed492610581e1c874)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)

## Timeline of updates

- **investigating** 2026-10-09 17:42 UTC: We are aware of an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-10-09 18:49 UTC: We are continuing to investigate an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-10-09 19:53 UTC: We are continuing to investigate an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-10-09 20:57 UTC: We are continuing to test out mitigation strategies. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any disruption this may have caused. We will provide further updates as more information becomes available.
- **monitoring** 2026-10-09 21:42 UTC: We have applied mitigation and we are seeing improvements. We will continue to monitor the situation closely over the weekend and provide a further update once more information is available. We appreciate your patience as we work to fully resolve this issue.
- **monitoring** 2026-10-10 07:15 UTC: Mitigation measures have produced the expected results, and all services are operating normally. We will continue to monitor closely over the weekend and share a further update if necessary. We apologize for the inconvenience and appreciate your patience.
- **resolved** 2026-10-12 14:26 UTC: The issue affecting Gen3 apps and queries for our customers on US-East-1 has been resolved, and all services are operating normally. Thank you for your patience while we worked to resolve this issue.


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Canonical: https://rewindex.com/company/dynatrace/incidents/6ac9278ed492610581e1c874 · Markdown: https://rewindex.com/company/dynatrace/incidents/6ac9278ed492610581e1c874.md · JSON: https://rewindex.com/api/v1/companies/dynatrace/incidents/6ac9278ed492610581e1c874 · Generated 2026-10-18T10:41:27.414Z