# Dropbox: Single Sign-On (SSO) may not be working as expected

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-13 15:31 UTC · Resolved: 2024-05-14 00:14 UTC · Duration: 8.7 h
- Updates: 3 · Affected components: Support Services, Website
- [Vendor status page: https://stspg.io/j3ct8qszfjn3](https://stspg.io/j3ct8qszfjn3)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Timeline of updates

- **investigating** 2024-05-13 15:31 UTC: Single Sign-On (SSO) may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.
- **identified** 2024-05-13 17:17 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2024-05-14 00:14 UTC: SSO is back up and running! Thanks for bearing with us.


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Canonical: https://rewindex.com/company/dropbox/incidents/plz0zpnzbfpx · Markdown: https://rewindex.com/company/dropbox/incidents/plz0zpnzbfpx.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/plz0zpnzbfpx · Generated 2026-10-18T11:34:59.318Z