# Dropbox: Dropbox is not working as expected for some users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 15:12 UTC · Resolved: 2026-07-23 15:36 UTC · Duration: 25 min
- Updates: 3 · Affected components: Website
- [Vendor status page: https://stspg.io/6fzprqb0cvpf](https://stspg.io/6fzprqb0cvpf)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Part of an outage event

- [Azure west us outage, Jul 23, 2026: 25 vendors, 26 incidents](https://rewindex.com/events/2026-07-23-azure-west-us)
- This incident started in the same window without naming Azure (timing only, not evidence of a link). (timing only, posted +7 min vs the first vendor naming Azure)

```mermaid
flowchart LR
  root["Azure west us<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 1 blamed Azure<br/>JFrog, Optimizely"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 2 blamed Azure<br/>Wiz, Sumo Logic"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>Contentstack"]:::names
  root --> later
  me["Dropbox (this incident)<br/>posted +7 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-07-23 15:12 UTC: Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.
- **monitoring** 2026-07-23 15:32 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-23 15:36 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/dropbox/incidents/pczflzc6zgnh · Markdown: https://rewindex.com/company/dropbox/incidents/pczflzc6zgnh.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/pczflzc6zgnh · Generated 2026-10-20T01:31:03.202Z