# Dropbox: Android users experiencing errors with Dropbox app when using media playback

> Dropbox status incident “Android users experiencing errors with Dropbox app when using media playback” on 2023-10-19: impact minor (vendor’s label), 24 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dropbox/incidents/jg74996xbcb9
Last updated: 2023-10-20T21:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-19 21:00 UTC · Resolved: 2023-10-20 21:25 UTC · Duration: 24 h
- Updates: 1
- [Vendor status page: https://status.dropbox.com/incidents/jg74996xbcb9](https://status.dropbox.com/incidents/jg74996xbcb9)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Timeline of updates

- **resolved** 2023-10-20 21:25 UTC: Our team has identified that this only affects Samsung users with Android 13 and they have implemented a fix to resolve the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Dropbox, started 2023-10-19 21:00 UTC, resolved after 24 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/dropbox/incidents/jg74996xbcb9
- Citation: Dropbox, “Android users experiencing errors with Dropbox app when using media playback” (2023-10-19 21:00 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox/incidents/jg74996xbcb9 (CC BY 4.0).
- Markdown link: `[Dropbox: Android users experiencing errors with Dropbox app when using media playback (2023-10-19)](https://rewindex.com/company/dropbox/incidents/jg74996xbcb9)`


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Canonical: https://rewindex.com/company/dropbox/incidents/jg74996xbcb9 · Markdown: https://rewindex.com/company/dropbox/incidents/jg74996xbcb9.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/jg74996xbcb9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:13:29.668Z