# Dropbox: Opening a video or audio file might not be working for users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-27 20:05 UTC · Resolved: 2026-05-27 22:31 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: Mobile Application
- [Vendor status page: https://stspg.io/hnmfk2gjsk45](https://stspg.io/hnmfk2gjsk45)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Timeline of updates

- **investigating** 2026-05-27 20:05 UTC: Opening a video or audio file might not be working for users
- **monitoring** 2026-05-27 21:56 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-27 22:31 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dropbox/incidents/0yf2tzsb2dkt · Markdown: https://rewindex.com/company/dropbox/incidents/0yf2tzsb2dkt.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/0yf2tzsb2dkt · Generated 2026-10-18T11:26:52.317Z