# Dropbox in September 2023: incidents, uptime and changes

> Dropbox in September 2023: 8 incidents on its status page (2 major or critical), 99.54% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Dropbox’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/dropbox/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 2
- By vendor impact label: major 2, minor 4, none 2
- Uptime (vendor-reported): 99.54% free of major/critical incidents, 94.02% free of any incident; outage time 3 h 18 min, incident time 43 h 2 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/dropbox/2023/08.md) · Next: [October 2023](https://rewindex.com/company/dropbox/2023/10.md) · [All months](https://rewindex.com/company/dropbox/reports.md) · [Dropbox](https://rewindex.com/company/dropbox.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [500 errors when using Paper](https://rewindex.com/company/dropbox/incidents/hbl1d92q34wy.md) | major | 2023-09-07 16:44 UTC | 2023-09-07 20:02 UTC | 3.3 h | resolved |
| [Users may experience intermittent issues when accessing files.](https://rewindex.com/company/dropbox/incidents/79bngq5trjgn.md) | major | 2023-09-07 19:29 UTC | 2023-09-07 19:52 UTC | 23 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [500 errors when using Paper](https://rewindex.com/company/dropbox/incidents/hbl1d92q34wy.md) | major | 2023-09-07 16:44 UTC | 2023-09-07 20:02 UTC | 3.3 h | resolved |
| [Users may experience intermittent issues when accessing files.](https://rewindex.com/company/dropbox/incidents/79bngq5trjgn.md) | major | 2023-09-07 19:29 UTC | 2023-09-07 19:52 UTC | 23 min | resolved |
| [Intermittent issues with file upload and download](https://rewindex.com/company/dropbox/incidents/cxqwkmcl5s99.md) | none | 2023-09-09 05:31 UTC | 2023-09-09 05:31 UTC | 0 min | resolved |
| [Uploading images with the iOS mobile app may produce an error message.](https://rewindex.com/company/dropbox/incidents/7pcf07k3qgfz.md) | minor | 2023-09-13 15:17 UTC | 2023-09-13 23:35 UTC | 8.3 h | resolved |
| [Previewing large text files may cause issues in the Dropbox Android app.](https://rewindex.com/company/dropbox/incidents/z03200kb3kn7.md) | minor | 2023-09-14 17:15 UTC | 2023-09-14 23:25 UTC | 6.2 h | resolved |
| [Previewing files may not be working as expected](https://rewindex.com/company/dropbox/incidents/g1j15dwz2c1q.md) | minor | 2023-09-15 20:04 UTC | 2023-09-16 20:17 UTC | 24 h | resolved |
| [Issues logging into Dropbox.](https://rewindex.com/company/dropbox/incidents/93z3x5s76j1j.md) | minor | 2023-09-22 19:42 UTC | 2023-09-22 20:45 UTC | 1.1 h | resolved |
| [Option to import directly from Google Drive is not currently functioning](https://rewindex.com/company/dropbox/incidents/nbj192tl8zlf.md) | none | 2023-09-26 20:42 UTC | 2023-09-28 00:08 UTC | 27 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/dropbox/incidents/742qr2dzl7ws.md) | maintenance | 2023-09-05 23:00 UTC | 2023-09-06 00:01 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/dropbox/incidents/528c8rbfrfcg.md) | maintenance | 2023-09-14 00:02 UTC | 2023-09-14 01:01 UTC | 59 min | resolved |

## Cite this

Dropbox posted 8 status incidents in September 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/dropbox/2023/09
- Citation: Dropbox, “Dropbox in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox/2023/09 (CC BY 4.0).
- Markdown link: `[Dropbox: Dropbox in September 2023 (2023-09-01)](https://rewindex.com/company/dropbox/2023/09)`


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Canonical: https://rewindex.com/company/dropbox/2023/09 · Markdown: https://rewindex.com/company/dropbox/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:46:24.623Z