# Dropbox

- Domain: dropbox.com · Category: collaboration
- Status page: https://status.dropbox.com (polled every 10 minutes; now operational)
- Incidents archived: 280 (54 major/critical, 74 maintenances), history since 2015-10-05
- Last 90 days: 5 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2015 | 13 | 0 | 0 | 50 min |
| 2016 | 15 | 1 | 0 | 21 min |
| 2017 | 15 | 5 | 0 | 1.0 h |
| 2018 | 10 | 5 | 2 | 1.4 h |
| 2019 | 8 | 5 | 0 | 1.1 h |
| 2020 | 14 | 6 | 4 | 1.0 h |
| 2021 | 20 | 6 | 15 | 1.0 h |
| 2022 | 42 | 7 | 16 | 1.3 h |
| 2023 | 66 | 9 | 8 | 2.5 h |
| 2024 | 48 | 5 | 13 | 1.6 h |
| 2025 | 17 | 3 | 9 | 3.0 h |
| 2026 | 12 | 2 | 7 | 2.4 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-09 21:36 UTC | [Major incident: Some customers are unable to access certain website routes and features.](https://rewindex.com/change/i1e340cfdc48b30.md) | Some Dropbox customers could not access certain Website routes and features during a major-impact outage starting 2026-09-09 21:36 UTC. It lasted 59 min and was resolved at 2026-09-09 22:35 UTC; Dropbox did not state a cause or specific fix. |
| 2026-04-15 03:51 UTC | [Major incident: Dropbox may be unavailable for some users](https://rewindex.com/change/i40767bc702c8e2.md) | Dropbox reported a major Website outage that may have made Dropbox unavailable for some users, starting at 2026-04-15 03:51 UTC. It was resolved at 2026-04-15 04:16 UTC, with a reported duration of 24 min; no cause or specific fix was stated. |
| 2025-11-18 14:38 UTC | [Major incident: DocSend impacted by ongoing Cloudflare outage](https://rewindex.com/change/i05cf3ad45d2f81.md) | DocSend was impacted by an ongoing Cloudflare outage, with Dropbox reporting major impact. The incident started at 2025-11-18 14:38 UTC and was resolved at 2025-11-18 14:53 UTC, lasting 15 min; no specific fix was stated. |
| 2025-11-14 20:00 UTC | [Major incident: Dropbox Chat unavailable](https://rewindex.com/change/ia283787cff5331.md) | Dropbox Chat was unavailable in a major-impact incident affecting Desktop Application, Mobile Application, Support Services, and Website. It started at 2025-11-14 20:00 UTC and was resolved at 2025-11-14 21:11 UTC, lasting 1 h 11 min; Dropbox did not state a cause or specific fix. |
| 2025-01-22 15:45 UTC | [Major incident: DocSend unavailable](https://rewindex.com/change/i35712e3dd1a689.md) | DocSend was unavailable in a major-impact incident that started at 2025-01-22 15:45 UTC and was resolved at 2025-01-22 15:52 UTC; the computed duration was 6 min. Customers could have experienced errors or long load times. Dropbox did not state a cause or fix. |

Full timeline: [Dropbox changes](https://rewindex.com/company/dropbox/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://dropbox.com/privacy](https://dropbox.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://dropbox.com/terms](https://dropbox.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://www.dropbox.com/plans](https://www.dropbox.com/plans) | 1 | 2026-10-17 |  |
| Trust / security | [https://trust.dropbox.com](https://trust.dropbox.com) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-09 21:36 UTC | [Some customers are unable to access certain website routes and features.](https://stspg.io/6d2mcpdwfmb3) | major | 59 min |  |
| 2026-09-03 22:13 UTC | [Customer support via telephone may be unavailable for some users](https://stspg.io/rshdbf10lkv8) | minor | 6.8 h |  |
| 2026-08-25 23:14 UTC | [Some Dropbox Protect features are not working correctly](https://stspg.io/m932x061cpmc) | minor | 12 h |  |
| 2026-08-21 13:18 UTC | [Dropbox is not working as expected for some users](https://stspg.io/dtb0fmvhtq1b) | minor | 1.9 h |  |
| 2026-07-23 15:12 UTC | [Dropbox is not working as expected for some users](https://stspg.io/6fzprqb0cvpf) | minor | 25 min |  |
| 2026-06-08 19:43 UTC | [Shared content downloads are degraded](https://stspg.io/r2y8dh12hqf1) | minor | 4 d |  |
| 2026-05-27 20:05 UTC | [Opening a video or audio file might not be working for users](https://stspg.io/hnmfk2gjsk45) | minor | 2.4 h |  |
| 2026-05-18 19:11 UTC | [Availability was impacted across a number of services](https://stspg.io/c3k4yzbq7npg) | none | -132 min |  |
| 2026-04-15 03:51 UTC | [Dropbox may be unavailable for some users](https://stspg.io/6sj633blsn7j) | major | 25 min |  |
| 2026-04-09 21:32 UTC | [Dash Chat might not be working for some users](https://stspg.io/mq5zcznkr95j) | minor | 3.4 h |  |
| 2026-01-22 01:30 UTC | [Dropbox.com is not working for some users](https://stspg.io/8gp6yw4gl9g7) | minor | 8.5 h |  |
| 2026-01-15 06:59 UTC | [We’re having some trouble with our payment page](https://stspg.io/94ryjch8zht2) | minor | 1.3 h |  |
| 2025-11-18 14:38 UTC | [DocSend impacted by ongoing Cloudflare outage](https://stspg.io/3ybkh950h5nm) | major | 15 min |  |
| 2025-11-14 20:00 UTC | [Dropbox Chat unavailable](https://stspg.io/pzb13bhppcvg) | major | 1.2 h |  |
| 2025-10-21 14:32 UTC | [Google Drive and One Drive Dash connectors are not working for some users](https://stspg.io/ygc9k6m1mk1k) | minor | 6.7 h |  |
| 2025-10-14 09:06 UTC | [Images not loading in Dropbox Paper](https://stspg.io/m928sx8qjvxk) | minor | 3.7 h |  |
| 2025-09-23 18:55 UTC | [Dropbox is not working as expected for some users.](https://stspg.io/p11d3k6w6dst) | minor | 22 min |  |
| 2025-09-02 13:16 UTC | [Dropbox.com is not working for some users](https://stspg.io/5sqqx0jxl32k) | minor | 32 min |  |
| 2025-08-29 19:17 UTC | [Pop up to sign in On Microsoft Office Files](https://stspg.io/1w3fhm1r7lgc) | minor | 15 h |  |
| 2025-05-23 19:31 UTC | [Intermittent Loading Issues on Dropbox Website](https://stspg.io/n2n81ms83bb8) | minor | 54 min |  |
| 2025-05-15 16:35 UTC | [The Dash Confluence connector may be unavailable for some users.](https://stspg.io/6d9v4m48vvjd) | minor | 27 h |  |
| 2025-05-14 18:24 UTC | [Dropbox may be unavailable for some users.](https://stspg.io/h68qkhbm6yp0) | minor | 59 min |  |
| 2025-05-05 21:38 UTC | [Dash Search might not be working for some users.](https://stspg.io/281rq0lrqpvv) | minor | 6.0 h |  |
| 2025-05-05 18:26 UTC | [Dash Chat might not be working for some users](https://stspg.io/xxgrc28w4qpj) | minor | 3.0 h |  |
| 2025-05-01 21:57 UTC | [Dropbox may be unavailable for some users](https://stspg.io/9fl3xbhznn05) | minor | 4.2 h |  |
| 2025-04-17 17:21 UTC | [Dropbox was not working as expected for some users](https://stspg.io/jyzy989qtc01) | none | 0 min |  |
| 2025-04-09 19:58 UTC | [Issue downloading single files on safari 18.4](https://stspg.io/dnl05jmyv5zv) | none | 12 h |  |
| 2025-03-20 20:35 UTC | [Some Windows users may not be able to use the online-only functionality](https://stspg.io/mv4lz6ss3sq8) | minor | 15 d |  |
| 2025-01-22 15:45 UTC | [DocSend unavailable](https://stspg.io/x6vpwvpzhh34) | major | 7 min |  |
| 2024-12-12 00:36 UTC | [Dash Answers was down for some users](https://stspg.io/pfpkx5mxvxdq) | none | 0 min |  |
| 2024-11-12 23:05 UTC | [Dropbox.com was down](https://stspg.io/l6vss7zlmwgb) | none | 0 min |  |
| 2024-11-07 23:31 UTC | [Desktop installer failing to download](https://stspg.io/6jcftlhjrhdz) | minor | 5 d |  |
| 2024-10-23 18:24 UTC | [Dropbox may not be working as expected](https://stspg.io/rqrj232kvk3b) | minor | 36 min |  |
| 2024-09-26 21:37 UTC | [Creating and opening a File Request might not be working for some users](https://stspg.io/hr29d20tty22) | minor | 3.2 h |  |
| 2024-09-25 18:10 UTC | [The Desktop App might not be loading for some users](https://stspg.io/x970npt6r8rs) | minor | 5.9 h |  |
| 2024-09-03 18:26 UTC | [Dropbox may not be working as expected for some users](https://stspg.io/l0skryfy37gk) | none | 55 min |  |
| 2024-07-09 20:54 UTC | [Desktop app installer may not be working as expected](https://stspg.io/vkgtl7rsrljr) | minor | 24 min |  |
| 2024-07-08 21:43 UTC | [Dropbox.com may not be working as expected](https://stspg.io/2pb4ccb28s8w) | minor | 15 min |  |
| 2024-06-22 01:47 UTC | [Phone support may not be working as expected for some Team Admins](https://stspg.io/xz01x43bvmj4) | minor | 4.0 h |  |
| 2024-06-21 18:30 UTC | [Photos tab in Android app may not be loading as expected](https://stspg.io/cw95zxt0xyq7) | minor | 4 d |  |
| 2024-06-18 14:07 UTC | [Enterprise console may not be working as expected](https://stspg.io/l63n9b1thtq2) | minor | 2.2 h |  |
| 2024-05-30 18:43 UTC | [Dropbox is not working as expected for some users](https://stspg.io/hjrdhg1r1ghh) | minor | 1.5 h |  |
| 2024-05-29 15:57 UTC | [Viewing shared links might not be working for some users](https://stspg.io/3x1lr79r2mlx) | minor | 27 min |  |
| 2024-05-28 15:46 UTC | [Dropbox is not working as expected for some users](https://stspg.io/wrfrck9f0645) | minor | 1.5 h |  |
| 2024-05-24 00:41 UTC | [Degraded experience on mobile Android users](https://stspg.io/fcyq6k0vpmlz) | minor | 15 d |  |
| 2024-05-23 10:43 UTC | [Brief intermittent availability issues](https://stspg.io/vw6nj6lsjhxx) | minor | 49 min |  |
| 2024-05-17 16:38 UTC | [Dropbox is not working for some users](https://stspg.io/p7ww33wjrg22) | minor | 2.5 h |  |
| 2024-05-14 00:19 UTC | [Single Sign-On (SSO) may not be working as expected](https://stspg.io/9v9gjkp0l6lz) | none | 0 min |  |
| 2024-05-13 15:31 UTC | [Single Sign-On (SSO) may not be working as expected](https://stspg.io/j3ct8qszfjn3) | none | 8.7 h |  |
| 2024-04-29 03:30 UTC | [Audit logs may not be working as expected](https://stspg.io/j8nrpzcccs0p) | minor | 1.1 h |  |
| 2024-04-26 13:46 UTC | [Signatures may not be working as expected for new users](https://status.dropbox.com/incidents/rdh07wrx06kc) | minor | 1.4 h |  |
| 2024-04-25 18:47 UTC | [Dropbox is not working for some users](https://status.dropbox.com/incidents/gcy31rpylhdm) | minor | 26 min |  |
| 2024-04-24 15:30 UTC | [Dropbox desktop application may not be working as expected](https://status.dropbox.com/incidents/fwxx258qmr7b) | minor | 2 d |  |
| 2024-04-24 14:40 UTC | [Shared sub-content may be inaccessible](https://status.dropbox.com/incidents/7sw303g0k0pl) | minor | 28 h |  |
| 2024-04-24 01:38 UTC | [Dash may not be working as expected](https://status.dropbox.com/incidents/4j24qkzbqf01) | minor | 52 min |  |
| 2024-04-23 18:53 UTC | [Enterprise console may not be working as expected](https://status.dropbox.com/incidents/fng3whcpsv04) | minor | 3.8 h |  |
| 2024-04-09 17:41 UTC | [Some features are not working as expected](https://status.dropbox.com/incidents/q9mwhbbkff7y) | minor | 4.1 h |  |
| 2024-04-08 21:28 UTC | [Text editing features in PDF editor might not be working for some users](https://status.dropbox.com/incidents/8jwthbcfgsr5) | minor | 3.9 h |  |
| 2024-03-26 00:37 UTC | [Dropbox is not working for some users](https://status.dropbox.com/incidents/vvgblbqmz4cg) | minor | 1.1 h |  |
| 2024-03-15 03:03 UTC | [Uploading files to Dropbox via email might not be working for some users.](https://status.dropbox.com/incidents/wkg5wqdk5kx8) | minor | 11 h |  |
| 2024-03-13 06:55 UTC | [Dropbox Paper may not be working as expected](https://status.dropbox.com/incidents/9dftt10x9wpn) | major | 9.1 h |  |
| 2024-03-09 01:47 UTC | [Delivery of old notifications](https://status.dropbox.com/incidents/8ngbnjcn9jyg) | none | 8.0 h |  |
| 2024-02-28 00:57 UTC | [Dropbox may not be working as expected](https://status.dropbox.com/incidents/5g2qgmms04bm) | major | 3.9 h |  |
| 2024-02-25 23:44 UTC | [Capture may not be working as expected](https://status.dropbox.com/incidents/h1y2cnf32dk4) | minor | 21 h |  |
| 2024-02-20 19:36 UTC | [Dash and Capture are not working for some users](https://status.dropbox.com/incidents/cv0p1q4bwmlc) | major | 1.8 h |  |
| 2024-02-20 19:28 UTC | [Replay is not working for some users](https://status.dropbox.com/incidents/sz1nf4jv0q2s) | major | 1.9 h |  |
| 2024-02-19 17:47 UTC | [File editing may not be working as expected](https://status.dropbox.com/incidents/1h4ky1glpxfq) | minor | 53 min |  |
| 2024-02-13 20:19 UTC | [Dropbox may not be working as expected](https://status.dropbox.com/incidents/2djclv2dbq0m) | minor | 46 h |  |
| 2024-02-12 16:23 UTC | [Dropbox.com may not be working as expected](https://status.dropbox.com/incidents/tkzg7pldbnpr) | minor | 20 min |  |
| 2024-02-08 16:39 UTC | [Dash results may not be working as expected](https://status.dropbox.com/incidents/nqtb3tzxmksj) | minor | 27 min |  |
| 2024-02-08 03:58 UTC | [Dropbox Desktop app may not be working as expected](https://status.dropbox.com/incidents/n7b6wkkym28d) | minor | 48 min |  |
| 2024-02-03 19:47 UTC | [Viewing files on mobile might not be working for some users](https://status.dropbox.com/incidents/f81b028gvwvc) | minor | 37 min |  |
| 2024-01-22 19:10 UTC | [Dropbox is experiencing availability issues](https://status.dropbox.com/incidents/91cfkxppxfrl) | none | 1.8 h |  |
| 2024-01-12 18:46 UTC | [Templates on Signatures page may be failing for some users](https://status.dropbox.com/incidents/m706w3yxmzgc) | minor | 18 min |  |
| 2024-01-11 19:47 UTC | [DocSend was down for some users](https://status.dropbox.com/incidents/mwnqz1mhvdwc) | major | 0 min |  |
| 2024-01-10 17:29 UTC | [Paper may not be working as expected](https://status.dropbox.com/incidents/7zc19vrw5tdd) | minor | 1.2 h |  |
| 2024-01-09 15:59 UTC | [DocSend was experiencing a degraded performance for some users](https://status.dropbox.com/incidents/83yy26ywl3h6) | none | 0 min |  |
| 2023-12-15 21:03 UTC | [Dropbox is not working as expected for some users](https://status.dropbox.com/incidents/jbpm05vz6q6h) | minor | 3.5 h |  |
| 2023-12-07 16:47 UTC | [DocSend availability issues](https://status.dropbox.com/incidents/r72vr4jwb9cj) | major | 8 min |  |
| 2023-11-16 01:57 UTC | [Dropbox chat support is not working as expected](https://status.dropbox.com/incidents/3wsg17sq7sdk) | none | 4.2 h |  |
| 2023-11-10 22:00 UTC | [Dropbox Paper is not working for some users](https://status.dropbox.com/incidents/15hy76rcj8y4) | major | 28 min |  |
| 2023-11-08 21:31 UTC | [Document scans failing on iOS](https://status.dropbox.com/incidents/bfv4thm3mp63) | minor | 28 min |  |
| 2023-11-03 03:17 UTC | [Search is not working for some users](https://status.dropbox.com/incidents/fgz2vbclll5w) | minor | 13 h |  |
| 2023-11-02 23:25 UTC | [Retroactive update - Some features were not working as expected](https://status.dropbox.com/incidents/qgdrf12jr9pg) | none | 0 min |  |
| 2023-11-02 16:13 UTC | [Dropbox is not working as expected for some users](https://status.dropbox.com/incidents/h61v2fdzpnp5) | minor | 2.3 h |  |
| 2023-10-23 15:07 UTC | [Option to import directly from Google Drive is not currently functioning](https://status.dropbox.com/incidents/qgwp9413lwx5) | minor | 6.1 h |  |
| 2023-10-20 20:42 UTC | [Mobile web users may be experiencing errors with some of our web prompts](https://status.dropbox.com/incidents/mdd2ymyg84l0) | minor | 28 min |  |
| 2023-10-19 21:00 UTC | [Android users experiencing errors with Dropbox app when using media playback](https://status.dropbox.com/incidents/jg74996xbcb9) | minor | 24 h |  |
| 2023-10-17 17:47 UTC | [Web left navigation section padding may partially block file scrolling](https://status.dropbox.com/incidents/9bblgddfhzgc) | minor | 1.0 h |  |
| 2023-09-26 20:42 UTC | [Option to import directly from Google Drive is not currently functioning](https://status.dropbox.com/incidents/nbj192tl8zlf) | none | 27 h |  |
| 2023-09-22 19:42 UTC | [Issues logging into Dropbox.](https://status.dropbox.com/incidents/93z3x5s76j1j) | minor | 1.1 h |  |
| 2023-09-15 20:04 UTC | [Previewing files may not be working as expected](https://status.dropbox.com/incidents/g1j15dwz2c1q) | minor | 24 h |  |
| 2023-09-14 17:15 UTC | [Previewing large text files may cause issues in the Dropbox Android app.](https://status.dropbox.com/incidents/z03200kb3kn7) | minor | 6.2 h |  |
| 2023-09-13 15:17 UTC | [Uploading images with the iOS mobile app may produce an error message.](https://status.dropbox.com/incidents/7pcf07k3qgfz) | minor | 8.3 h |  |
| 2023-09-09 05:31 UTC | [Intermittent issues with file upload and download](https://status.dropbox.com/incidents/cxqwkmcl5s99) | none | 0 min |  |
| 2023-09-07 19:29 UTC | [Users may experience intermittent issues when accessing files.](https://status.dropbox.com/incidents/79bngq5trjgn) | major | 23 min |  |
| 2023-09-07 16:44 UTC | [500 errors when using Paper](https://status.dropbox.com/incidents/hbl1d92q34wy) | major | 3.3 h |  |
| 2023-08-25 17:57 UTC | [Folder subscriptions may not be working as expected](https://status.dropbox.com/incidents/q24k2vgrhr7h) | none | 3 d |  |
| 2023-08-10 19:42 UTC | [Linux users experiencing sign-in errors.](https://status.dropbox.com/incidents/3m3rytb3m5hq) | minor | 2.6 h |  |
| 2023-08-08 18:30 UTC | [Users may experience intermittent issues when accessing the website.](https://status.dropbox.com/incidents/c9gbsgm2txjt) | minor | 3.3 h |  |


## Charts

### Chart data: Dropbox status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2015 | 13 | 0 |
| 2016 | 15 | 1 |
| 2017 | 15 | 5 |
| 2018 | 10 | 5 |
| 2019 | 8 | 5 |
| 2020 | 14 | 6 |
| 2021 | 20 | 6 |
| 2022 | 42 | 7 |
| 2023 | 66 | 9 |
| 2024 | 48 | 5 |
| 2025 | 17 | 3 |
| 2026 | 12 | 2 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 4 |
| 2023-11 | major | 1 |
| 2023-11 | minor | 3 |
| 2023-11 | none | 2 |
| 2023-12 | major | 1 |
| 2023-12 | minor | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 2 |
| 2024-01 | none | 2 |
| 2024-02 | major | 3 |
| 2024-02 | minor | 7 |
| 2024-03 | major | 1 |
| 2024-03 | minor | 2 |
| 2024-03 | none | 1 |
| 2024-04 | minor | 9 |
| 2024-05 | minor | 6 |
| 2024-05 | none | 2 |
| 2024-06 | minor | 3 |
| 2024-07 | minor | 2 |
| 2024-09 | minor | 2 |
| 2024-09 | none | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | minor | 1 |
| 2024-11 | none | 1 |
| 2024-12 | none | 1 |
| 2025-01 | major | 1 |
| 2025-03 | minor | 1 |
| 2025-04 | none | 2 |
| 2025-05 | minor | 6 |
| 2025-08 | minor | 1 |
| 2025-09 | minor | 2 |
| 2025-10 | minor | 2 |
| 2025-11 | major | 2 |
| 2026-01 | minor | 2 |
| 2026-04 | major | 1 |
| 2026-04 | minor | 1 |
| 2026-05 | minor | 1 |
| 2026-05 | none | 1 |
| 2026-06 | minor | 1 |
| 2026-07 | minor | 1 |
| 2026-08 | minor | 2 |
| 2026-09 | major | 1 |
| 2026-09 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/dropbox · Markdown: https://rewindex.com/company/dropbox.md · JSON: https://rewindex.com/api/v1/companies/dropbox · Generated 2026-10-18T02:27:52.811Z