# Dropbox Sign: Web site, not API, has intermittent access issues

> Dropbox Sign status incident “Web site, not API, has intermittent access issues” on 2016-08-16: impact minor (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dropbox-sign/incidents/yw2nr4b3fncw
Last updated: 2016-08-17T00:31:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-08-16 23:49 UTC · Resolved: 2016-08-17 00:31 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.hellosign.com/incidents/yw2nr4b3fncw](https://status.hellosign.com/incidents/yw2nr4b3fncw)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **resolved** 2016-08-17 00:31 UTC: The HelloFax and HelloSign websites are now functioning correctly. Service was restored at 5:02pm Pacific (8:02pm Eastern), and remained consistent in their performance. We have a more thorough understanding of the underlying causes. This was a complex failure, with both technical and human process failures combining to produce the outage. Again, our apologies.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Dropbox Sign, started 2016-08-16 23:49 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/dropbox-sign/incidents/yw2nr4b3fncw
- Citation: Dropbox Sign, “Web site, not API, has intermittent access issues” (2016-08-16 23:49 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox-sign/incidents/yw2nr4b3fncw (CC BY 4.0).
- Markdown link: `[Dropbox Sign: Web site, not API, has intermittent access issues (2016-08-16)](https://rewindex.com/company/dropbox-sign/incidents/yw2nr4b3fncw)`


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/yw2nr4b3fncw · Markdown: https://rewindex.com/company/dropbox-sign/incidents/yw2nr4b3fncw.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/yw2nr4b3fncw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:16:56.392Z