# Dropbox Sign: We are currently investigating performance problems with our site and API endpoints

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-01 23:59 UTC · Resolved: 2023-08-02 03:36 UTC · Duration: 3.6 h
- Updates: 3 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign
- [Vendor status page: https://stspg.io/5w1hs5p1gb8z](https://stspg.io/5w1hs5p1gb8z)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2023-08-01 23:59 UTC: We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.
- **monitoring** 2023-08-02 02:39 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-08-02 03:36 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/tnb9rws7vvnf · Markdown: https://rewindex.com/company/dropbox-sign/incidents/tnb9rws7vvnf.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/tnb9rws7vvnf · Generated 2026-10-18T10:41:58.072Z