# Dropbox Sign: Degraded performance

> Dropbox Sign status incident “Degraded performance” on 2016-08-25: impact none (vendor’s label), 5.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dropbox-sign/incidents/s4nfvndhk77y
Last updated: 2016-08-25T22:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-08-25 17:24 UTC · Resolved: 2016-08-25 22:30 UTC · Duration: 5.1 h
- Updates: 1
- [Vendor status page: https://status.hellosign.com/incidents/s4nfvndhk77y](https://status.hellosign.com/incidents/s4nfvndhk77y)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **resolved** 2016-08-25 22:30 UTC: We have implemented a fix to improve the efficiency of a key database query, which resolves the degraded performance experienced by some HelloSign users this morning. We're very sorry for any inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Dropbox Sign, started 2016-08-25 17:24 UTC, resolved after 5.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/dropbox-sign/incidents/s4nfvndhk77y
- Citation: Dropbox Sign, “Degraded performance” (2016-08-25 17:24 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox-sign/incidents/s4nfvndhk77y (CC BY 4.0).
- Markdown link: `[Dropbox Sign: Degraded performance (2016-08-25)](https://rewindex.com/company/dropbox-sign/incidents/s4nfvndhk77y)`


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/s4nfvndhk77y · Markdown: https://rewindex.com/company/dropbox-sign/incidents/s4nfvndhk77y.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/s4nfvndhk77y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:15:02.743Z