# Dropbox Sign: Dropbox Sign was not working as expected for some users

> Dropbox Sign status incident “Dropbox Sign was not working as expected for some users” on 2024-09-03: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dropbox-sign/incidents/qk7lbv6qqvbt
Last updated: 2024-09-03T19:28:01Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-09-03 19:28 UTC · Resolved: 2024-09-03 19:28 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/sjcch153rxc4](https://stspg.io/sjcch153rxc4)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **resolved** 2024-09-03 19:28 UTC: All file uploads utilizing Microsoft Office documents (.xlsx, xls, .docx, .doc, .pptx, .ppt) were failing during 15:37 - 18:41 UTC due to an issue with our file conversion process. Affected requests returned both file error and unknown error. The issue has since been resolved.

## Cite this

Status incident (vendor impact label: none) posted by Dropbox Sign, started 2024-09-03 19:28 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/dropbox-sign/incidents/qk7lbv6qqvbt
- Citation: Dropbox Sign, “Dropbox Sign was not working as expected for some users” (2024-09-03 19:28 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox-sign/incidents/qk7lbv6qqvbt (CC BY 4.0).
- Markdown link: `[Dropbox Sign: Dropbox Sign was not working as expected for some users (2024-09-03)](https://rewindex.com/company/dropbox-sign/incidents/qk7lbv6qqvbt)`


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/qk7lbv6qqvbt · Markdown: https://rewindex.com/company/dropbox-sign/incidents/qk7lbv6qqvbt.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/qk7lbv6qqvbt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:03:04.483Z