# Dropbox Sign: Get Signatures is not working as expected.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-12-08 17:51 UTC · Resolved: 2023-12-08 21:51 UTC · Duration: 4.0 h
- Updates: 2 · Affected components: Core - Send signature requests, Send signature requests
- [Vendor status page: https://stspg.io/dz1ggf2dmn7b](https://stspg.io/dz1ggf2dmn7b)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Summary

Dropbox Sign reported a major outage affecting Get Signatures and the Core - Send signature requests and Send signature requests components. It started at 2023-12-08 17:51 UTC and was resolved at 2023-12-08 21:51 UTC, lasting 3 h 59 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-12-08 17:51 UTC: We are currently experiencing issues with the Get Signatures feature. We are working to resolve the issue as quickly as possible. Thank you for your patience.
- **resolved** 2023-12-08 21:51 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-12-08 17:51 UTC: [Major incident: Get Signatures is not working as expected.](https://rewindex.com/change/i9d9674f397953a.md)


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/8x06nl5157cj · Markdown: https://rewindex.com/company/dropbox-sign/incidents/8x06nl5157cj.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/8x06nl5157cj · Generated 2026-10-18T12:35:50.840Z