# Dropbox Sign: Unexpected site availability problems

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2018-12-21 02:49 UTC · Resolved: 2018-12-21 03:49 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.hellosign.com/incidents/5w65gl7xrmpg](https://status.hellosign.com/incidents/5w65gl7xrmpg)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **resolved** 2018-12-21 03:49 UTC: The technical cause of this outage was a bad webserver configuration. We believe we have a strong understanding of the exact failure mode, and have high confidence this problem will not reoccur in the near term. HelloSign apologizes for this failure of human processes.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/5w65gl7xrmpg · Markdown: https://rewindex.com/company/dropbox-sign/incidents/5w65gl7xrmpg.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/5w65gl7xrmpg · Generated 2026-10-18T09:59:56.776Z