# Dropbox Sign: Some users may not be able to complete Signature Request in Dropbox web

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-02 16:38 UTC · Resolved: 2023-05-03 17:33 UTC · Duration: 25 h
- Updates: 3 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax
- [Vendor status page: https://stspg.io/gstlsdbhvxrf](https://stspg.io/gstlsdbhvxrf)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2023-05-02 16:38 UTC: Some users may not be able to complete Signature Request in Dropbox web. We're investigating and working to find a resolution. Thank you for your patience.
- **identified** 2023-05-02 23:18 UTC: The issue has been identified and a fix is being implemented
- **resolved** 2023-05-03 17:33 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/1669x8jr3jj6 · Markdown: https://rewindex.com/company/dropbox-sign/incidents/1669x8jr3jj6.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/1669x8jr3jj6 · Generated 2026-10-18T12:43:27.220Z