# Dropbox Sign in July 2019: incidents, uptime and changes

> Dropbox Sign in July 2019: 4 incidents on its status page (2 major or critical), 96.02% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Dropbox Sign’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/dropbox-sign/2019/07
Last updated: 2019-08-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 4
- By vendor impact label: critical 1, major 1, minor 2
- Uptime (vendor-reported): 96.02% free of major/critical incidents, 95.63% free of any incident; outage time 29 h 33 min, incident time 32 h 28 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2019](https://rewindex.com/company/dropbox-sign/2019/06.md) · Next: [August 2019](https://rewindex.com/company/dropbox-sign/2019/08.md) · [All months](https://rewindex.com/company/dropbox-sign/reports.md) · [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Document generation error](https://rewindex.com/company/dropbox-sign/incidents/fy6jpqbkmjlb.md) | critical | 2019-07-25 01:02 UTC | 2019-07-25 02:25 UTC | 1.4 h | resolved |
| [HTTP 500 errors when signing documents and creating signature requests](https://rewindex.com/company/dropbox-sign/incidents/h8pht88dsfwy.md) | major | 2019-07-02 15:34 UTC | 2019-07-03 19:44 UTC | 28 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [HTTP 500 errors when signing documents and creating signature requests](https://rewindex.com/company/dropbox-sign/incidents/h8pht88dsfwy.md) | major | 2019-07-02 15:34 UTC | 2019-07-03 19:44 UTC | 28 h | resolved |
| [Slowdown in document handling operations](https://rewindex.com/company/dropbox-sign/incidents/g1zxb2nxd8mn.md) | minor | 2019-07-11 19:11 UTC | 2019-07-11 20:19 UTC | 1.1 h | resolved |
| [Document generation error](https://rewindex.com/company/dropbox-sign/incidents/fy6jpqbkmjlb.md) | critical | 2019-07-25 01:02 UTC | 2019-07-25 02:25 UTC | 1.4 h | resolved |
| [Document conversions for MS-Office types are having high error rates](https://rewindex.com/company/dropbox-sign/incidents/mkdgt44yzmq9.md) | minor | 2019-07-26 15:59 UTC | 2019-07-26 17:46 UTC | 1.8 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] HelloWorks Product Update](https://rewindex.com/company/dropbox-sign/incidents/hq5xdv16t3nm.md) | maintenance | 2019-07-09 18:00 UTC | 2019-07-09 19:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] HelloSign Product Update](https://rewindex.com/company/dropbox-sign/incidents/l09vw1ctglp5.md) | maintenance | 2019-07-11 17:00 UTC | 2019-07-11 18:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] HelloSign Product Update](https://rewindex.com/company/dropbox-sign/incidents/rsrclq8vq8ff.md) | maintenance | 2019-07-12 19:05 UTC | 2019-07-12 20:05 UTC | 1.0 h | resolved |
| [\[Scheduled\] HelloWorks Product Update](https://rewindex.com/company/dropbox-sign/incidents/kgw5blxxng4z.md) | maintenance | 2019-07-16 23:00 UTC | 2019-07-16 23:30 UTC | 30 min | resolved |

## Cite this

Dropbox Sign posted 4 status incidents in July 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/dropbox-sign/2019/07
- Citation: Dropbox Sign, “Dropbox Sign in July 2019” (2019-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox-sign/2019/07 (CC BY 4.0).
- Markdown link: `[Dropbox Sign: Dropbox Sign in July 2019 (2019-07-01)](https://rewindex.com/company/dropbox-sign/2019/07)`


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Canonical: https://rewindex.com/company/dropbox-sign/2019/07 · Markdown: https://rewindex.com/company/dropbox-sign/2019/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:28.591Z