# Dropbox Sign

- Domain: sign.dropbox.com · Category: finance
- Status page: https://status.hellosign.com (polled every 10 minutes; now operational)
- Incidents archived: 211 (40 major/critical, 311 maintenances), history since 2014-11-05
- Last 90 days: 2 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2014 | 5 | 0 | 0 | 15 min |
| 2015 | 25 | 2 | 0 | 44 min |
| 2016 | 23 | 1 | 2 | 1.1 h |
| 2017 | 9 | 3 | 26 | 1.1 h |
| 2018 | 13 | 4 | 34 | 1.0 h |
| 2019 | 24 | 7 | 40 | 1.4 h |
| 2020 | 24 | 5 | 57 | 2.1 h |
| 2021 | 20 | 8 | 51 | 4.2 h |
| 2022 | 18 | 4 | 41 | 7.5 h |
| 2023 | 18 | 2 | 32 | 2.8 h |
| 2024 | 12 | 2 | 8 | 20 min |
| 2025 | 10 | 1 | 8 | 1.4 h |
| 2026 | 10 | 1 | 12 | 1.6 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-01-02 20:13 UTC | [Major incident: Dropbox Sign is experiencing an outage.](https://rewindex.com/change/id2ff1d9f8a4260.md) | Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated. |
| 2025-07-02 18:47 UTC | [Critical incident: Sign is not working as expected.](https://rewindex.com/change/iab420bdc86329b.md) | Dropbox Sign reported a critical outage across its product suite, affecting signing, signature requests, document delivery, API callbacks, Forms, Fax, and HubSpot and Salesforce integrations. It started at 2025-07-02 18:47 UTC and was resolved at 2025-07-02 19:58 UTC, lasting 1 h 11 min; no cause or specific fix was stated. |
| 2024-10-14 18:26 UTC | [Major incident: We are currently experiencing performance problems with Forms](https://rewindex.com/change/i50fb38741e7207.md) | Dropbox Sign reported major performance problems affecting form sending and form filling through Dropbox Forms, starting at 2024-10-14 18:26 UTC. The incident was resolved at 2024-10-14 18:38 UTC after 12 min; no cause or specific fix was stated. |
| 2024-06-17 23:17 UTC | [Major incident: Partial Dropbox Sign Site Outage](https://rewindex.com/change/id77bd81fb2dfa6.md) | Dropbox Sign reported a major partial site outage affecting API callbacks, document delivery, signature requests, signing, Dropbox Forms, and fax services. It started at 2024-06-17 23:17 UTC and was resolved at 2024-06-17 23:37 UTC, lasting 20 min; no cause or fix was stated. |
| 2023-12-08 17:51 UTC | [Major incident: Get Signatures is not working as expected.](https://rewindex.com/change/i9d9674f397953a.md) | Dropbox Sign reported a major outage affecting Get Signatures and the Core - Send signature requests and Send signature requests components. It started at 2023-12-08 17:51 UTC and was resolved at 2023-12-08 21:51 UTC, lasting 3 h 59 min; no cause or specific fix was stated. |
| 2023-07-13 20:49 UTC | [Major incident: Site Outage](https://rewindex.com/change/i8b8741c5cda26b.md) | Dropbox Sign reported a major site outage affecting signing, signature requests, document delivery, API callbacks, Dropbox Forms, fax services, and HubSpot and Salesforce integrations. It started at 2023-07-13 20:49 UTC and was resolved at 2023-07-13 20:53 UTC, with a computed duration of 3 min; no cause or fix was stated. |

Full timeline: [Dropbox Sign changes](https://rewindex.com/company/dropbox-sign/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://sign.dropbox.com/privacy](https://sign.dropbox.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://sign.dropbox.com/terms](https://sign.dropbox.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://sign.dropbox.com/products/dropbox-sign/pricing](https://sign.dropbox.com/products/dropbox-sign/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://sign.dropbox.com/trust](https://sign.dropbox.com/trust) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-08-31 17:34 UTC | [Investigating file uploads](https://stspg.io/6ncmr6bn7srf) | minor | 53 min |  |
| 2026-08-21 16:12 UTC | [We are currently experiencing issues with our Salesforce integration](https://stspg.io/flpfpctkl29n) | minor | 6.7 h |  |
| 2026-06-18 19:07 UTC | [Investigating an issue affecting the "sign in with Dropbox" button](https://stspg.io/jjh2cqk5zz9f) | minor | 2.2 h |  |
| 2026-05-08 01:29 UTC | [Dropbox Sign was not working as expected for some users.](https://stspg.io/k0mbnld4jszb) | none | -59 min |  |
| 2026-04-21 12:04 UTC | [Dropbox Sign is experiencing degraded performance](https://stspg.io/lqb0jn3d0vb8) | none | 26 min |  |
| 2026-04-21 02:17 UTC | [We’re investigating reports of degraded performance.](https://stspg.io/l808lc1vb3zp) | none | 19 min |  |
| 2026-03-02 18:16 UTC | [Uploading is not working as expected](https://stspg.io/f56q3mf1bqh7) | none | 2.2 h |  |
| 2026-02-13 08:29 UTC | [Dropbox Sign is experiencing file upload issues](https://stspg.io/xzb1slg6wgmf) | none | 1.6 h |  |
| 2026-01-14 20:05 UTC | [We are currently experiencing delays in sending Sign emails to our users](https://stspg.io/ys92b3gfr39q) | minor | 29 min |  |
| 2026-01-02 20:13 UTC | [Dropbox Sign is experiencing an outage.](https://stspg.io/v93mht8d3kyb) | major | 3.2 h |  |
| 2025-10-01 15:12 UTC | [Issues detected with both logging in and sending signature requests](https://stspg.io/kqvfwppsqdsf) | minor | 4.3 h |  |
| 2025-10-01 13:55 UTC | [Issues detected with both logging in and sending signature requests](https://stspg.io/m0kkq4n6yz2j) | minor | 1.0 h |  |
| 2025-08-04 11:43 UTC | [We are currently investigating performance problems with our API endpoints](https://stspg.io/ntc9fdbx6605) | minor | 4.5 h |  |
| 2025-08-04 04:44 UTC | [Sign features in PDF editor and Dropbox Mobile might not be working for some users.](https://stspg.io/2m85f33j9xc9) | minor | 36 min |  |
| 2025-07-31 17:42 UTC | [We're having some trouble with our Sign services](https://stspg.io/6d11q1fmm62t) | minor | 2.1 h |  |
| 2025-07-15 10:06 UTC | [Sign is not working as expected for some users](https://stspg.io/nn48wdzjb82t) | minor | 1.6 h |  |
| 2025-07-02 18:47 UTC | [Sign is not working as expected.](https://stspg.io/tnbgtb8l5bm6) | critical | 1.2 h |  |
| 2025-05-14 18:35 UTC | [Sign may be unavailable for some users.](https://stspg.io/hx5gjc9ggs38) | minor | 44 min |  |
| 2025-05-01 21:54 UTC | [Sign may be unavailable for some users](https://stspg.io/0fsc11r49zkh) | minor | 4.3 h |  |
| 2025-01-09 01:45 UTC | [Sending signature requests is not working as expected.](https://stspg.io/zlfky8gdbqyl) | minor | 6 min |  |
| 2024-10-14 18:26 UTC | [We are currently experiencing performance problems with Forms](https://stspg.io/n95kx535tpgs) | major | 12 min |  |
| 2024-09-17 17:02 UTC | [Minor availability issue - now resolved](https://stspg.io/1txcn4yc9r28) | none | -63 min |  |
| 2024-09-03 19:28 UTC | [Dropbox Sign was not working as expected for some users](https://stspg.io/sjcch153rxc4) | none | 0 min |  |
| 2024-06-17 23:17 UTC | [Partial Dropbox Sign Site Outage](https://stspg.io/v4zzj1rcty3t) | major | 20 min |  |
| 2024-06-06 21:04 UTC | [Degraded Service](https://stspg.io/l3z6hg2fl7mp) | none | 0 min |  |
| 2024-05-15 19:07 UTC | [Dropbox Sign and Fax Outage](https://stspg.io/7jsrk5k0g6zw) | none | 0 min |  |
| 2024-05-01 20:38 UTC | [Recent Dropbox Sign Security Incident](https://stspg.io/986l3fdx85kb) | minor | 15 d |  |
| 2024-04-02 18:38 UTC | [Dropbox Sign Outage](https://stspg.io/87mcb9c6f07q) | none | 2.9 h |  |
| 2024-03-20 15:29 UTC | [Login Issues](https://stspg.io/ky9gjjr72txx) | none | 6.6 h |  |
| 2024-02-01 15:55 UTC | [We are currently investigating performance problems with our site and API endpoints](https://stspg.io/hrskmwzhp8wr) | minor | 6.6 h |  |
| 2024-01-31 16:33 UTC | [We are currently investigating performance problems with our site and API endpoints](https://stspg.io/wb724mp16246) | minor | 3.4 h |  |
| 2024-01-08 16:47 UTC | [We are currently investigating performance problems with our site and API endpoints](https://stspg.io/q39g5gjzpf6j) | minor | 13 min |  |
| 2023-12-08 17:51 UTC | [Get Signatures is not working as expected.](https://stspg.io/dz1ggf2dmn7b) | major | 4.0 h |  |
| 2023-11-09 21:58 UTC | [Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents](https://stspg.io/lb88ssk8hvww) | minor | 2.8 h |  |
| 2023-11-01 16:20 UTC | [Some workflows in Forms were not completing as expected for some users](https://stspg.io/pfl06h8bts5y) | minor | 28 h |  |
| 2023-10-18 13:17 UTC | [Documents page search not listing documents](https://stspg.io/7hfhs6v6975b) | minor | 27 min |  |
| 2023-09-15 20:59 UTC | [There's an increase in error during signing.](https://stspg.io/f3lr793jsdg5) | minor | 2.7 h |  |
| 2023-09-14 01:09 UTC | [Signature requests experiencing misplaced/missing fields and signatures](https://stspg.io/wx6qrqzt3sf8) | minor | 24 h |  |
| 2023-09-07 14:36 UTC | [Documents page listing only a single page of documents](https://stspg.io/f8cxbsg93rvq) | minor | 2.4 h |  |
| 2023-08-21 19:04 UTC | [Some signature requests with group signers are missing fields](https://stspg.io/9l2pr1kw4fqr) | minor | 3.5 h |  |
| 2023-08-01 23:59 UTC | [We are currently investigating performance problems with our site and API endpoints](https://stspg.io/5w1hs5p1gb8z) | minor | 3.6 h |  |
| 2023-07-13 20:49 UTC | [Site Outage](https://stspg.io/j9c891cftt1x) | major | 4 min |  |
| 2023-07-06 21:00 UTC | [From 15:00 to 16:30 UTC, certain GET endpoints were operating with high latency for some users.](https://stspg.io/q0ftmb8rfkdd) | none | 0 min |  |
| 2023-07-05 22:07 UTC | [Certain API endpoints were operating with high latency for some users.](https://stspg.io/yf7vxx9kj9m6) | none | 0 min |  |
| 2023-06-29 19:24 UTC | [Experiencing intermittent problems with our API endpoints](https://stspg.io/pq4kkmlmtmyj) | none | 30 min |  |
| 2023-05-30 20:01 UTC | [We are having performance problems with our API endpoints](https://stspg.io/hwx15gz79qx9) | minor | 44 h |  |
| 2023-05-18 04:48 UTC | [Increased API request failures](https://stspg.io/65xs6tqzbfq3) | none | 7.2 h |  |
| 2023-05-02 16:38 UTC | [Some users may not be able to complete Signature Request in Dropbox web](https://stspg.io/gstlsdbhvxrf) | minor | 25 h |  |
| 2023-04-25 20:40 UTC | [Degraded Service](https://stspg.io/bh85nh5dynv1) | none | -281 min |  |
| 2023-01-13 20:22 UTC | [Sharepoint integration service is not working as expected.](https://status.hellosign.com/incidents/gvq0vctr4c02) | minor | 2.0 h |  |
| 2022-12-05 21:56 UTC | [Dropbox Fax is not working as expected.](https://status.hellosign.com/incidents/6pvd2v86f789) | minor | 4 d |  |
| 2022-11-23 20:42 UTC | [AWS is not working as expected](https://status.hellosign.com/incidents/b4l9dsnwhz2k) | none | 0 min |  |
| 2022-09-09 17:07 UTC | [Incoming HelloFax document status issues](https://status.hellosign.com/incidents/1lr1vkv70dgj) | none | 6.7 h |  |
| 2022-08-29 13:07 UTC | [Delays in document finalization](https://status.hellosign.com/incidents/zs764gzmqqts) | minor | 8.5 h |  |
| 2022-08-26 22:56 UTC | [Major Outage](https://status.hellosign.com/incidents/jpnkhskjvzfb) | critical | 2 d |  |
| 2022-08-05 23:12 UTC | [Error on Signature Request Creation](https://status.hellosign.com/incidents/y84yp17cr2fj) | minor | 3 d |  |
| 2022-07-12 15:21 UTC | [Document Finalization Delayed](https://status.hellosign.com/incidents/9z3btst77k8l) | none | 0 min |  |
| 2022-06-21 19:14 UTC | [Email delivery delays](https://status.hellosign.com/incidents/t4r7297l9gx9) | none | 8.4 h |  |
| 2022-06-09 15:27 UTC | [E-mail Provider Outage](https://status.hellosign.com/incidents/wb2j2fymhrx4) | minor | 4.7 h |  |
| 2022-05-26 02:40 UTC | [Google Drive integration issue](https://status.hellosign.com/incidents/j744f473t3ls) | none | 18 h |  |
| 2022-05-10 01:28 UTC | [File conversion issues for specific file formats](https://status.hellosign.com/incidents/bg1x0mtgrhq5) | none | 2.5 h |  |
| 2022-05-05 15:09 UTC | [Performance problems - site and API](https://status.hellosign.com/incidents/6hf5kqzpbd8d) | minor | 11 h |  |
| 2022-05-02 16:02 UTC | [Degraded service](https://status.hellosign.com/incidents/g46f5cc7cg6c) | minor | 2.8 h |  |
| 2022-03-21 23:43 UTC | [Delayed email deliverability](https://status.hellosign.com/incidents/nlpylt3n1798) | minor | 21 d |  |
| 2022-03-10 18:57 UTC | [Degraded Performance](https://status.hellosign.com/incidents/ds5mqkl1bb4w) | minor | 6.5 h |  |
| 2022-02-17 00:23 UTC | [HelloSign Partial Outage](https://status.hellosign.com/incidents/r4k3spcnpk5w) | major | 39 min |  |
| 2022-02-14 10:06 UTC | [Elevated Error Rates](https://status.hellosign.com/incidents/k9lgvkh60y4m) | major | 1.8 h |  |
| 2022-01-31 08:05 UTC | [Hellofax cert expired](https://status.hellosign.com/incidents/22v8cb69ndz4) | critical | 42 min |  |
| 2021-12-22 15:43 UTC | [HelloSign outage recurrence](https://status.hellosign.com/incidents/ypf6wsjqql9y) | critical | 12 h |  |
| 2021-12-22 12:58 UTC | [Connectivity Issues](https://status.hellosign.com/incidents/t69g9lx71d2s) | critical | 1.5 h |  |
| 2021-12-13 14:51 UTC | [Degraded performance](https://status.hellosign.com/incidents/k9vwm9h6vddv) | major | 4.2 h |  |
| 2021-12-07 16:02 UTC | [Vendor Issue](https://status.hellosign.com/incidents/83xpp83nhjpq) | minor | 7.0 h |  |
| 2021-12-01 20:40 UTC | [Degraded Performance](https://status.hellosign.com/incidents/f6j6jgx8vj9b) | none | 1.4 h |  |
| 2021-11-23 18:49 UTC | [Degraded Performance](https://status.hellosign.com/incidents/6kh1dtjz1t5x) | none | 0 min |  |
| 2021-11-16 17:42 UTC | [API response time issues](https://status.hellosign.com/incidents/bf0xkllzv19x) | minor | 6.1 h |  |
| 2021-10-20 18:03 UTC | [HelloSign Connectivity Issue](https://status.hellosign.com/incidents/5s9mfpflzf7z) | minor | 25 h |  |
| 2021-09-27 03:19 UTC | [HelloSign - Partial outage](https://status.hellosign.com/incidents/cqzcx6sx7l81) | major | 4.2 h |  |
| 2021-09-22 16:50 UTC | [HelloSign API - Rejecting some valid requests](https://status.hellosign.com/incidents/v511033g104w) | major | 2.2 h |  |
| 2021-08-06 21:18 UTC | [Document searching is impared](https://status.hellosign.com/incidents/fw1xbhm2jnmt) | minor | 40 min |  |
| 2021-08-01 21:18 UTC | [Document conversion error rate increase](https://status.hellosign.com/incidents/lfrhjr5wyvvr) | none | 25 h |  |
| 2021-08-01 07:00 UTC | [Document conversion errors](https://status.hellosign.com/incidents/k9vbw5fy4mxn) | none | 0 min |  |
| 2021-06-03 16:13 UTC | [Mail delivery slowness due to a mail provider incident](https://status.hellosign.com/incidents/zz0bl8fb6st6) | none | 0 min |  |
| 2021-04-29 20:37 UTC | [Intermittent service outages](https://status.hellosign.com/incidents/75k6wyqdqp0m) | minor | 4.5 h |  |
| 2021-04-21 00:26 UTC | [Inbound Fax Backlog](https://status.hellosign.com/incidents/yrb4t91yr79c) | major | 5.3 h |  |
| 2021-03-17 22:52 UTC | [Intermittent issues](https://status.hellosign.com/incidents/2r0wwgrfl5w5) | major | 46 min |  |
| 2021-03-17 21:37 UTC | [Intermittent service outages](https://status.hellosign.com/incidents/bfjmzr8dfxyn) | critical | 30 min |  |
| 2021-02-08 22:08 UTC | [Degraded service with hellosign and hellofax.](https://status.hellosign.com/incidents/jpxwn055dzpq) | minor | 45 min |  |
| 2021-01-20 19:25 UTC | [Degraded service](https://status.hellosign.com/incidents/rrk07f3npc5w) | minor | 33 min |  |
| 2020-11-17 18:38 UTC | [Site responsiveness issues](https://status.hellosign.com/incidents/yvbblk56pb7x) | major | 5.6 h |  |
| 2020-11-11 17:42 UTC | [Email vendor message processing delays](https://status.hellosign.com/incidents/gz9ts1zt961f) | none | 2.5 h |  |
| 2020-11-09 15:35 UTC | [HelloWorks downtime](https://status.hellosign.com/incidents/nz8ghhpp0ssr) | none | 8.5 h |  |
| 2020-10-16 17:32 UTC | [Intermittent service outages](https://status.hellosign.com/incidents/t0qtrg432ztd) | none | 1.3 h |  |
| 2020-10-13 13:24 UTC | [Site performance problems](https://status.hellosign.com/incidents/zmxlk3z2c252) | minor | 5.5 h |  |
| 2020-10-09 12:48 UTC | [Delays in document and signature actions](https://status.hellosign.com/incidents/45t9syg50jpk) | minor | 10 h |  |
| 2020-10-07 21:22 UTC | [Site responsiveness issues](https://status.hellosign.com/incidents/2t0bcf942tc1) | minor | 11 min |  |
| 2020-09-28 21:02 UTC | [HelloSign/Fax site slowness](https://status.hellosign.com/incidents/ckjfz7sn6v7t) | critical | 3.6 h |  |
| 2020-08-17 06:35 UTC | [Planned Maintenance](https://status.hellosign.com/incidents/fpmvgjb32sym) | minor | 7.8 h |  |
| 2020-08-14 14:39 UTC | [Partially Degraded Service](https://status.hellosign.com/incidents/m3gltch8wr4m) | minor | 2.8 h |  |
| 2020-07-29 22:42 UTC | [Possible login outage due to ongoing hellosign incident](https://status.hellosign.com/incidents/gt3q6dxpc94c) | major | 43 min |  |
| 2020-07-29 21:52 UTC | [Site instability](https://status.hellosign.com/incidents/1042rgwmpz4h) | major | 1.5 h |  |


## Charts

### Chart data: Dropbox Sign status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2014 | 5 | 0 |
| 2015 | 25 | 2 |
| 2016 | 23 | 1 |
| 2017 | 9 | 3 |
| 2018 | 13 | 4 |
| 2019 | 24 | 7 |
| 2020 | 24 | 5 |
| 2021 | 20 | 8 |
| 2022 | 18 | 4 |
| 2023 | 18 | 2 |
| 2024 | 12 | 2 |
| 2025 | 10 | 1 |
| 2026 | 10 | 1 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | minor | 1 |
| 2023-11 | minor | 2 |
| 2023-12 | major | 1 |
| 2024-01 | minor | 2 |
| 2024-02 | minor | 1 |
| 2024-03 | none | 1 |
| 2024-04 | none | 1 |
| 2024-05 | minor | 1 |
| 2024-05 | none | 1 |
| 2024-06 | major | 1 |
| 2024-06 | none | 1 |
| 2024-09 | none | 2 |
| 2024-10 | major | 1 |
| 2025-01 | minor | 1 |
| 2025-05 | minor | 2 |
| 2025-07 | critical | 1 |
| 2025-07 | minor | 2 |
| 2025-08 | minor | 2 |
| 2025-10 | minor | 2 |
| 2026-01 | major | 1 |
| 2026-01 | minor | 1 |
| 2026-02 | none | 1 |
| 2026-03 | none | 1 |
| 2026-04 | none | 2 |
| 2026-05 | none | 1 |
| 2026-06 | minor | 1 |
| 2026-08 | minor | 2 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |

---
Canonical: https://rewindex.com/company/dropbox-sign · Markdown: https://rewindex.com/company/dropbox-sign.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign · Generated 2026-10-18T01:30:18.909Z