# Dremio: External ID generation issue in Dremio Cloud (EU)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-08-12 16:32 UTC · Resolved: 2024-08-12 18:19 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Dremio Cloud - Europe
- [Vendor status page: https://stspg.io/lbb323nq4fny](https://stspg.io/lbb323nq4fny)
- [Company: Dremio](https://rewindex.com/company/dremio.md)

## Timeline of updates

- **investigating** 2024-08-12 16:32 UTC: An error is returned to users when trying to generate an external ID for AWS IAM role-based access for Dremio Cloud (EU). We are looking into this issue.
- **identified** 2024-08-12 16:50 UTC: An error is returned to users when trying to generate an external ID for AWS IAM role-based access when creating a project or cloud in Dremio Cloud (EU). We have identified the issue and are working on a mitigation. We will provide another update within 30 minutes.
- **identified** 2024-08-12 17:34 UTC: An error is returned to users when trying to generate an external ID for AWS IAM role-based access when creating a project or cloud in Dremio Cloud (EU). We have identified the issue and we continue to be working on a mitigation. We will provide another update within 60 minutes.
- **resolved** 2024-08-12 18:19 UTC: We have resolved an issue that caused an error to be returned when trying to generate an external ID for AWS IAM role-based access when creating a project or cloud in Dremio Cloud (EU). We apologize for any inconvenience caused.


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Canonical: https://rewindex.com/company/dremio/incidents/59mgkbkf8x42 · Markdown: https://rewindex.com/company/dremio/incidents/59mgkbkf8x42.md · JSON: https://rewindex.com/api/v1/companies/dremio/incidents/59mgkbkf8x42 · Generated 2026-10-18T09:41:14.511Z