# Drata: MSSP Tenant Access Issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-20 17:56 UTC · Resolved: 2026-05-22 19:07 UTC · Duration: 2 d
- Updates: 4
- [Vendor status page: https://stspg.io/3ns7hzclwtts](https://stspg.io/3ns7hzclwtts)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Drata reported a major tenant access outage affecting a subset of customers working with managed security service providers (MSSPs), starting 2026-05-20 17:56 UTC. A fix was implemented, and the incident was resolved at 2026-05-22 19:07 UTC after 2 days 1 h. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-05-20 17:56 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-05-20 17:59 UTC: We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made.
- **monitoring** 2026-05-22 15:48 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-22 19:07 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-20 17:56 UTC: [Major incident: MSSP Tenant Access Issue](https://rewindex.com/change/i358621f11cd22f.md)


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Canonical: https://rewindex.com/company/drata/incidents/h6xdk07wlqvl · Markdown: https://rewindex.com/company/drata/incidents/h6xdk07wlqvl.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/h6xdk07wlqvl · Generated 2026-10-18T10:41:46.027Z