# Drata: AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 09:02 UTC · Resolved: 2025-10-20 12:00 UTC · Duration: 3.0 h
- Updates: 2
- [Vendor status page: https://stspg.io/hv1bc0x82jbc](https://stspg.io/hv1bc0x82jbc)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Drata reported a major degradation starting 2025-10-20 09:02 UTC: an AWS us-east-1 issue caused regional monitor failures and possible slow loading of drata.com. Resolved at 2025-10-20 12:00 UTC after 2 h 57 min, AWS’s DNS issue was fully mitigated, monitors processed normally, and drata.com loaded normally. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-10-20 09:02 UTC: Our team is currently investigating an issue in which AWS incident in us-east-1 is causing monitors to fail for resources in that region and may cause drata.com to load slowly for some customers. We will provide updates as they become available.
- **resolved** 2025-10-20 12:00 UTC: Our upstream provider, AWS, has fully mitigated the us-east-1 DNS issue. Monitors for that region are now being processed as expected and drata.com is loading normally. This incident is now resolved.

## Rewindex changes for this incident

- 2025-10-20 09:02 UTC: [Major incident: AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.](https://rewindex.com/change/ib1f04cdb78142b.md)


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Canonical: https://rewindex.com/company/drata/incidents/fwppydl7t1zg · Markdown: https://rewindex.com/company/drata/incidents/fwppydl7t1zg.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/fwppydl7t1zg · Generated 2026-10-18T11:49:32.434Z