# Drata: AIQA Processing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-21 19:41 UTC · Resolved: 2025-07-21 20:17 UTC · Duration: 37 min
- Updates: 2 · Affected components: AIQA
- [Vendor status page: https://stspg.io/g846kbjcclxt](https://stspg.io/g846kbjcclxt)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Drata reported a major AIQA outage starting 2025-07-21 19:41 UTC: an outage at its AI document processing provider caused AIQA runs to fail. It was resolved at 2025-07-21 20:17 UTC after 36 min, and Drata said it implemented a safety measure against similar regressions. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-21 19:41 UTC: We are experiencing an outage with our AI document processing provider, causing AIQA runs to fail. We are investigating the issue in order to determine root cause and possible mitigation. We will post another update at 4:00PM EST.
- **resolved** 2025-07-21 20:17 UTC: This incident has now been resolved, and we have implemented a safety measure to counteract future regressions of this nature.

## Rewindex changes for this incident

- 2025-07-21 19:41 UTC: [Major incident: AIQA Processing](https://rewindex.com/change/id4a38eb06a9a93.md)


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Canonical: https://rewindex.com/company/drata/incidents/950q315r83qf · Markdown: https://rewindex.com/company/drata/incidents/950q315r83qf.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/950q315r83qf · Generated 2026-10-18T11:40:06.462Z