# Doppler: Background job delays impacting sync and email delivery

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-08-20 18:52 UTC · Resolved: 2025-08-20 19:58 UTC · Duration: 1.1 h
- Updates: 5 · Affected components: Integrations - Twilio Rotation, Twilio Rotation, Codefresh, Integrations - Codefresh, Integrations - Render, Render, Integrations - Laravel Forge, Laravel Forge, AWS User Key Rotation, Integrations - AWS User Key Rotation, AWS Parameter Store, Integrations - AWS Parameter Store, Integrations - Splunk, Splunk, Heroku, Integrations - Heroku, Azure Dev Ops, Integrations - Azure Dev Ops, Dashboard (dashboard.doppler.com), AWS MySQL Rotation, Integrations - AWS MySQL Rotation, AWS IAM Dynamic Secrets, Integrations - AWS IAM Dynamic Secrets, Integrations - Vercel, Vercel, AWS Secrets Manager, Integrations - AWS Secrets Manager, GCP Secret Manager, Integrations - GCP Secret Manager, Integrations - Vercel, Vercel, Integrations - Netlify, Netlify, Integrations - Railway, Railway, Azure App Service, Integrations - Azure App Service, Integrations - SendGrid Rotation, SendGrid Rotation, Fly.io, Integrations - Fly.io, CircleCI, Integrations - CircleCI, Azure Key Vault, Integrations - Azure Key Vault, GitHub, Integrations - GitHub
- [Vendor status page: https://stspg.io/zjcknwfkkngy](https://stspg.io/zjcknwfkkngy)
- [Company: Doppler](https://rewindex.com/company/doppler.md)

## Summary

Doppler reported a critical background-job degradation from 2025-08-20 18:52 UTC to 2025-08-20 19:58 UTC, lasting 1 h 6 min. Integration syncs showed failed with "Out of sync", while email, activity log, and webhook delivery were delayed. A fix was implemented and all unprocessed jobs were processed by 19:38 UTC; the incident was resolved at 19:58 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-20 18:52 UTC: We're currently investigating an issue involving delays in background job processing that's impacting integration syncs, email delivery, activity log delivery, and webhook delivery (amongst other things). Impacted integration syncs will show as failed with "Out of sync". If expected emails aren't being received, it's likely related to this as well.
- **investigating** 2025-08-20 19:15 UTC: We are continuing to investigate the issue.
- **identified** 2025-08-20 19:36 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-08-20 19:38 UTC: A fix has been implemented and we're monitoring the situation. All unprocessed jobs have now been processed.
- **resolved** 2025-08-20 19:58 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-20 18:52 UTC: [Critical incident: Background job delays impacting sync and email delivery](https://rewindex.com/change/i0e3871723606f4.md)


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Canonical: https://rewindex.com/company/doppler/incidents/ztnbvdp6wwg5 · Markdown: https://rewindex.com/company/doppler/incidents/ztnbvdp6wwg5.md · JSON: https://rewindex.com/api/v1/companies/doppler/incidents/ztnbvdp6wwg5 · Generated 2026-10-18T09:58:34.365Z