# Doppler: API unavailable due to contention over database locking

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-10-01 19:34 UTC · Resolved: 2021-10-01 09:00 UTC · Duration: -634 min
- Updates: 1
- [Vendor status page: https://stspg.io/wjzdx98zkfrn](https://stspg.io/wjzdx98zkfrn)
- [Company: Doppler](https://rewindex.com/company/doppler.md)

## Summary

Doppler reported a major API outage caused by database lock contention on its Workplace table. Recorded start: 2021-10-01 19:34 UTC; resolution: 2021-10-01 09:00 UTC; computed duration unknown (vendor reported 11 minutes). Service recovered when locks expired; Doppler refactored the affected component to avoid locking. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2021-10-01 09:00 UTC: Our API experienced an 11 minute outage due to database contention over locking our Workplace table. The issue resolved itself once the locks expired. We've refactored the affected component to achieve the desired result without locking. We'll be exploring a more holistic fix to prevent this issue from occurring in other components.

## Rewindex changes for this incident

- 2021-10-01 19:34 UTC: [Major incident: API unavailable due to contention over database locking](https://rewindex.com/change/i032ced27e94715.md)


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Canonical: https://rewindex.com/company/doppler/incidents/vn2v9nchlws8 · Markdown: https://rewindex.com/company/doppler/incidents/vn2v9nchlws8.md · JSON: https://rewindex.com/api/v1/companies/doppler/incidents/vn2v9nchlws8 · Generated 2026-10-18T12:31:42.866Z