# Doppler: Reading/writing secrets failing due to an outage at our tokenization provider

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-12-07 18:32 UTC · Resolved: 2021-12-07 19:01 UTC · Duration: 29 min
- Updates: 3 · Affected components: API (api.doppler.com), Dashboard (dashboard.doppler.com)
- [Vendor status page: https://stspg.io/p0qzfsqq8l0x](https://stspg.io/p0qzfsqq8l0x)
- [Company: Doppler](https://rewindex.com/company/doppler.md)

## Summary

Reading and writing secrets failed across Doppler’s API and Dashboard in a major-impact outage from 2021-12-07 18:32 UTC to 2021-12-07 19:01 UTC (28 min). Doppler attributed the failure to its tokenization provider being impacted by the AWS us-east-1 outage; all services were operational by 2021-12-07 18:45 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-12-07 18:32 UTC: The tokenization provider is impacted by the AWS us-east-1 outage.
- **monitoring** 2021-12-07 18:45 UTC: Our tokenization provider has recovered and all Doppler services are operational.
- **resolved** 2021-12-07 19:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-12-07 18:32 UTC: [Major incident: Reading/writing secrets failing due to an outage at our tokenization provider](https://rewindex.com/change/i450090697486c6.md)


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Canonical: https://rewindex.com/company/doppler/incidents/plyh6g742vw7 · Markdown: https://rewindex.com/company/doppler/incidents/plyh6g742vw7.md · JSON: https://rewindex.com/api/v1/companies/doppler/incidents/plyh6g742vw7 · Generated 2026-10-18T09:46:16.538Z