# Doppler: Users getting rate limited when hitting API

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-11-15 22:14 UTC · Resolved: 2021-11-15 22:41 UTC · Duration: 27 min
- Updates: 3 · Affected components: API (api.doppler.com)
- [Vendor status page: https://stspg.io/d7lns4s5grzv](https://stspg.io/d7lns4s5grzv)
- [Company: Doppler](https://rewindex.com/company/doppler.md)

## Summary

Doppler reported a major API (api.doppler.com) degradation affecting Service Tokens, which were being rate limited. The incident started at 2021-11-15 22:14 UTC and lasted 27 min, resolving at 2021-11-15 22:41 UTC after Doppler rolled back the code change causing the issue. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-11-15 22:14 UTC: We are currently investigating an issue with Service Tokens getting rate limited.
- **monitoring** 2021-11-15 22:37 UTC: We've rolled back the code change that's causing this issue. Service Tokens should resume normal operation.
- **resolved** 2021-11-15 22:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-11-15 22:14 UTC: [Major incident: Users getting rate limited when hitting API](https://rewindex.com/change/i16a7a2e103fbc8.md)


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Canonical: https://rewindex.com/company/doppler/incidents/jwx50qjwhfb2 · Markdown: https://rewindex.com/company/doppler/incidents/jwx50qjwhfb2.md · JSON: https://rewindex.com/api/v1/companies/doppler/incidents/jwx50qjwhfb2 · Generated 2026-10-18T09:41:32.870Z