# Doppler: Unable to fetch secrets from the Doppler dashboard and API

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2023-08-04 22:28 UTC · Resolved: 2023-08-04 22:50 UTC · Duration: 22 min
- Updates: 4 · Affected components: API (api.doppler.com), Dashboard (dashboard.doppler.com)
- [Vendor status page: https://stspg.io/s4r601cq5k78](https://stspg.io/s4r601cq5k78)
- [Company: Doppler](https://rewindex.com/company/doppler.md)

## Summary

Doppler reported a major outage preventing customers from fetching secrets through the dashboard and API, starting 2023-08-04 22:28 UTC and resolved at 2023-08-04 22:50 UTC (22 min). The vendor attributed the incident to a faulty Kubernetes NetworkPolicy change and said it would evaluate deployment procedures to catch such changes. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-08-04 22:28 UTC: We are currently investigating this issue.
- **investigating** 2023-08-04 22:46 UTC: We are continuing to investigate this issue.
- **resolved** 2023-08-04 22:50 UTC: This incident has been resolved.
- **postmortem** 2023-08-04 23:18 UTC: This incident was caused by a faulty Kubernetes NetworkPolicy change. We’ll be evaluating how we can adjust our deployment procedures to catch these changes in the future.

## Rewindex changes for this incident

- 2023-08-04 22:28 UTC: [Major incident: Unable to fetch secrets from the Doppler dashboard and API](https://rewindex.com/change/iabb014d5875755.md)


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Canonical: https://rewindex.com/company/doppler/incidents/4rzpyhn54rn3 · Markdown: https://rewindex.com/company/doppler/incidents/4rzpyhn54rn3.md · JSON: https://rewindex.com/api/v1/companies/doppler/incidents/4rzpyhn54rn3 · Generated 2026-10-18T12:33:33.790Z