# DNSimple: Infrastructure Instability

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-10 17:06 UTC · Resolved: 2026-02-10 23:18 UTC · Duration: 6.2 h
- Updates: 13 · Affected components: Name Servers, Sandbox API, Zone deployment, URL Redirector, API
- [Vendor status page: https://stspg.io/kk0dxvbvg4sx](https://stspg.io/kk0dxvbvg4sx)
- [Company: DNSimple](https://rewindex.com/company/dnsimple.md)

## Timeline of updates

- **investigating** 2026-02-10 17:06 UTC: We are currently investigating an issue affecting our infrastructure that is causing some applications to restart unexpectedly. As a result, customers may experience intermittent disruptions or degraded performance across our systems. Our team is actively working to stabilize the situation and restore normal operation as quickly as possible. We’ll continue to share updates here as we learn more. Thank you for your patience.
- **investigating** 2026-02-10 17:30 UTC: We are running restores to bring back services online
- **identified** 2026-02-10 17:45 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-02-10 18:06 UTC: Our initial attempts to restore our cluster has failed. We are working on bringing the services up in a fresh cluster. Thank you for your patience
- **identified** 2026-02-10 18:32 UTC: We are still working diligently to restore service in our new production orchestration cluster. We will continue to provide updates as the status changes.
- **identified** 2026-02-10 18:50 UTC: We've started restoring backend services. We expect to have services restored shortly!!
- **identified** 2026-02-10 19:18 UTC: Restores are completing and we will be bringing DNS services back online soon.
- **identified** 2026-02-10 19:21 UTC: Nameservers are currently recovering, and we are bringing other services online.
- **identified** 2026-02-10 19:27 UTC: We've restored half of our infrastructure, and are presently restoring services for the other half.
- **identified** 2026-02-10 19:38 UTC: We've restored most customer facing services. We are still actively restoring the Sandbox API and other internal services. Thanks.
- **identified** 2026-02-10 19:51 UTC: Production services are back online. We are monitoring their state and continuing to work on the Sandbox API and other services.
- **monitoring** 2026-02-10 20:18 UTC: All systems are currently operational and the team is continuing to monitor while we investigate.
- **resolved** 2026-02-10 23:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-10 17:06 UTC: [Major incident: Infrastructure Instability](https://rewindex.com/change/i29c5b8111a0c42.md)


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Canonical: https://rewindex.com/company/dnsimple/incidents/s5rkdrmr3d2d · Markdown: https://rewindex.com/company/dnsimple/incidents/s5rkdrmr3d2d.md · JSON: https://rewindex.com/api/v1/companies/dnsimple/incidents/s5rkdrmr3d2d · Generated 2026-10-20T00:03:27.851Z