# DNSimple: Email forwarding issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-18 05:00 UTC · Resolved: 2025-07-18 15:34 UTC · Duration: 11 h
- Updates: 4 · Affected components: Email Forwards
- [Vendor status page: https://stspg.io/fsh0jv4p63hs](https://stspg.io/fsh0jv4p63hs)
- [Company: DNSimple](https://rewindex.com/company/dnsimple.md)

## Timeline of updates

- **investigating** 2025-07-18 05:00 UTC: We’re currently experiencing problems with email forwarding delivery to a subset of users. We are investigating the root cause and will post updates as soon as we have more information.
- **identified** 2025-07-18 08:10 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-07-18 13:00 UTC: We have fixed the root cause and our team is consolidating the existing email forward configurations in our upstream partner.
- **resolved** 2025-07-18 15:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-18 05:00 UTC: [Major incident: Email forwarding issues](https://rewindex.com/change/i0325868f62d9c4.md)


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Canonical: https://rewindex.com/company/dnsimple/incidents/939y2vcsh1ch · Markdown: https://rewindex.com/company/dnsimple/incidents/939y2vcsh1ch.md · JSON: https://rewindex.com/api/v1/companies/dnsimple/incidents/939y2vcsh1ch · Generated 2026-10-20T00:04:02.440Z